Front Desk Agent

Aventura Mall; Delray Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Seagate Hotel in Delray Beach, FL seeks a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and handle reservations with professionalism.

You will answer questions, provide local information, operate the front desk and PMS, and ensure security of keys while delivering exceptional service.

Qualifications

• Clear, concise communication in English.
• Promptly and accurately fulfill guest requests.
• Outgoing, friendly, patient demeanor.
• Strong multitasking under pressure.
• Familiarity with hotel policies and procedures.
• Ability to stand for extended periods (8+ hours).
• Willingness to work long hours, weekends, nights, and holidays.
• Capability to lift up to 50 lbs and push carts up to 250 lbs.

Responsibilities

• Confirm guest check-ins and check-outs and review reservations.
• Organize reservations for arrivals and VIP/group bookings.
• Run daily reports on house counts, occupancy, arrivals and departures.
• Handle reservations, inquiries, messages and packages.
• Maintain keys and ensure security and policy compliance.
• Provide local information and directions to guests.
• Promote referrals and assist with front desk operations.

Skills

Clear communication

Promptly fulfill requests

Outgoing demeanor

Multitasking

Policy familiarity

Stand for long hours

Weekend/holiday availability

Lift 50 lbs / push 250 lbs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full Time Professional Delray Beach, FL, US

4 days ago Requisition ID: 3112

About the Job

We are seeking a friendly and professional Front Desk Agent to join The Seagate Hotelteam. As the first point of contact for our guests, this role is key to creating a welcoming and memorable experience. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, answer inquiries, and provide attentive service that reflects The Seagate’s commitment to luxury hospitality and excellence.

What You Do:

• Confirm the sell status for the day and review group bookings, noting any special arrangements or requests.
• Organize reservations for the day's arrivals, pre-blocking VIP and group reservations.
• Run daily reports including house counts, room availability, occupancy, arrivals, and departures.
• Check guests in following credit policies and ensure the security of keys and key cards.
• Resolve guest problems promptly and efficiently.
• Take reservations in accordance with availability and handle outbound mail, messages, and packages.
• Maintain accurate turn away statistics if required.
• Understand and utilize the property management system effectively.
• Run appropriate daily special request reports and distribute them.
• Process credit limit reports and handle cash transactions accurately.
• Handle incoming reservation calls, answer inquiries, and provide necessary information.
• Process related mail such as reservation requests and correspondence.
• Provide clear directions and local area information to guests when needed.
• Promote effective referral services with other hotels.
• Stay informed about the property's sell status, group arrivals, special promotions, and local events.
• Understand property security and key control procedures, as well as reservation policies.
• Be familiar with property fire safety and emergency procedures, including emergency phone numbers.
• Perform any other duties as required.

What You Bring to the Table:

• Clear, concise, and grammatically correct communication skills in the primary language.
• Ability to understand and fulfill requests promptly and accurately.
• Outgoing, friendly, and patient demeanor, even during extended hours.
• Strong multitasking abilities with poise, accuracy, and timeliness.
• Familiarity with The Seagate Hotel's policies and procedures.
• Ability to stand for extended periods, up to 8 hours or more.
• Willingness to work long hours, weekends, nights, and holidays as necessary.
• Capability to stand and walk for extended periods, lift, carry, and push up to fifty pounds, and operate pushcarts weighing up to 250 pounds.