Front Desk Agent

DG Hotel Operations, LLC; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Pacific Hospitality Group in Dallas, TX is seeking a Front Desk Agent to greet guests, check in/out, provide information on amenities and local attractions, and ensure a seamless first impression.

The role requires strong communication, friendliness, and the ability to coordinate with housekeeping and other departments to meet guest needs. Flexible shifts including evenings and weekends are expected.

Qualifications

• Guest services experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts, including evenings and weekends.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Provide information on hotel amenities, local attractions, and dining options.
• Respond to guest inquiries promptly and professionally.
• Coordinate with housekeeping and maintenance to fulfill guest needs.
• Maintain accurate records of guest interactions using hotel management software.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Teamwork

Education

High school diploma

Tools

PMS software

Phone system

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentExperience in a Marriott hotel is preferred.2-3 years of Fosse experiences is strongly preferred.What You Will AccomplishAs a Front Desk Agent, you will be the face of our hotel, responsible for creating a positive first impression and ensuring the smooth operation of the front desk. Your primary role will be to assist guests with check-in and check-out processes, provide information about hotel facilities and services, and address any inquiries or concerns they may have during their stay. Additionally, you will collaborate closely with other hotel departments to ensure seamless guest experiences and uphold our high standards of service.What You Will BringThe ability to:Greet guests with a warm and welcoming demeanor upon arrival.Process guest check-ins and check-outs efficiently and accurately.Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.Provide information about hotel amenities, local attractions, and dining options.Assist guests with reservations, room assignments and special requests.Resolve guest complaints and concerns in a timely and effective manner, escalating issues to management when necessary.Maintain accurate records of guest interactions and transactions using hotel management software.Collaborate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met and resolved.Uphold hotel policies and procedures regarding guest privacy, security and safety.Great If you havePrevious experience in a customer service or hospitality role preferred.Excellent communication and interpersonal skillsStrong organizational and multitasking abilities.Proficiency in computer systems and hotel management software.Ability to remain calm and composed in high-pressure situations.Flexibility to work varying shifts, including evenings, weekends and holidays.High school diploma or equivalent; additional education in hospitality or related field is a plus.-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.