Front Desk Agent

Sage Restaurant Group; Colorado; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant and innovative hotel team where you can thrive in a dynamic environment! As a Front Desk Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth check-in experience. This role offers the opportunity to develop your customer service skills while managing reservations and guest inquiries. With a focus on creating unforgettable experiences, you'll play a key role in our mission to set new standards in hospitality. Enjoy a supportive work culture with perks like free parking and employee discounts, all while being part of a community-focused organization.

Benefits

Employee Referral Program

Free Monthly RTD EcoPass

Free Onsite Parking

Discounted Hotel Rates

Paid Time Off

Fun Work Environment

Qualifications

• High school diploma or equivalent required.
• Must have customer service experience and cash handling knowledge.

Responsibilities

• Greet and check-in guests using manual and computerized methods.
• Facilitate guest departures and maintain accurate hotel records.
• Answer inquiries and accept reservations both in person and by phone.

Skills

Customer Service Skills

Mathematical Aptitude

Cash Handling Procedures

Fluency in English

Education

High School Diploma

Job description

Sage Hospitality Group Front Desk Agent Denver , Colorado Apply Now

In state applicants only

Welcome to the Springhill Suites Denver Downtown. A bold and inspiring new hotel where contemporary design mingles effortlessly with world-class service. Here, you can have it all. An energized downtown location. Spacious suites that don’t compromise style for comfort. Dynamic meeting and event space perfect for collaboration or celebration. A visionary approach to business. At the SpringHill Suites Denver Downtown hotel, we offer more than a place to stay. Here, we offer a fresh, urban hotel experience unlike any other. Our partnership with Metro State University's Hospitality Learning Center enables our hotel to be a teaching and learning hotel, giving employees the chance to give back to the community by mentoring a continuous influx of student interns from Colorado's largest public university.

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

EMPLOYEE PERKS! Why join the Springhill Suites and Degree Family?

Employee Referral Program - $500 to $1000 based on position!

Free Monthly RTD EcoPass

Free Onsite Parking!

Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!

Discounted Hotel rates at all Marriott/Starwood & Sage managed Hotels & Restaurants

Paid time off for Vacation, Sick days and Holidays (FT Employees)

A fun work environment that encourages individually, recognition, growth & development

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Must be fluent in oral and written English.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.

Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%