Front Desk Agent

Crestline Hotels & Resorts; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their team. This role is pivotal in ensuring guests have a seamless experience from check-in to check-out. Responsibilities include resolving guest complaints, maintaining knowledge of hotel services, and ensuring guest satisfaction at all times. With a focus on excellent customer service, this position offers a pathway for career growth within the organization. If you are passionate about hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Health and Welfare plans (Medical/Dental/Vision)

Paid Time Off

401k with company match

Volunteer Opportunities

Educational Assistance

Travel Discounts

Qualifications

• 1+ year experience in a hotel role.
• High School diploma or GED required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain positive relations.
• Handle payments and manage guest accounts.

Skills

Customer Service

Problem Solving

Communication

Basic Computer Skills

Education

High School diploma or GED

Job description

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Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor → Front Desk Manager → Front Office Manager → Operations Manager → Assistant General Manager → General Manager → Area Vice President of Operations

Compensation

Starting at $17-18 per hour.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features, services, hours of operation, room rates, packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain and manage assigned bank, ensuring accuracy of contracted monies, keeping it secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process guest check-ins and verify registration information.
• Collect payments and handle guest accounts.
• Assist with luggage escort and transport.
• Handle overbooked or walk-in guests appropriately.
• Record wake-up calls, monitor and distribute faxes, and communicate guest requests to relevant departments.
• Resolve discrepancies on room status reports and process check-outs and adjustments.

Education and Experience

• High School diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Benefits include Health and Welfare plans (Medical/Dental/Vision), Paid Time Off, 401k with company match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more. Benefits may vary by location. No application deadline; positions posted ongoing until filled.