Front Desk Agent

Crestline Hotels & Resorts; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service to guests. In this role, you will be the first point of contact, ensuring smooth check-in and check-out processes while addressing guest needs and inquiries. Your ability to maintain positive guest relations and resolve any issues will be crucial to enhancing the guest experience. This position offers a great opportunity for career advancement within the hospitality sector, making it ideal for those passionate about customer service and looking to grow in a dynamic environment.

Benefits

Medical/Dental/Vision

Paid Time Off

401k with Company Match

Volunteer Opportunities

Educational Assistance

Travel Discounts

Qualifications

• One year experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain positive relations.
• Manage wake-up calls and communicate guest information.

Skills

Customer Service

Problem Solving

Communication

Basic Computer Skills

Education

High School Graduate or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Pay Starting At: $20.00-$22.00/hour

Key Duties & Responsibilities

1. Resolve guest complaints, ensuring guest satisfaction.
2. Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
3. Maintain positive guest relations at all times.
4. Maintain complete knowledge of hotel features/services, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
5. Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
6. Answer department telephone within 3 rings, using correct greeting and etiquette.
7. Process all guest check-ins, verify registration information, and handle payments.
8. Assist guests with luggage and handle overbooked or walk-in guests.
9. Manage wake-up calls, guest faxes, and communicate guest information to relevant departments.
10. Resolve discrepancies with housekeeping and process check-outs and adjustments.

Education And Experience

1. High School Graduate or GED.
2. One year experience in a similar hotel role.
3. Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Benefits include Medical/Dental/Vision, Paid Time Off, 401k with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more. Benefits may vary by location.

No application deadline; positions are posted ongoing until filled.