Front Desk Agent

Exploria Resorts; Clermont (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Exploria Resorts is seeking a Front Desk Agent to ensure an enjoyable experience for guests. Responsibilities include greeting guests, managing check-ins and check-outs, and providing excellent customer service. This full-time position requires strong hospitality skills and the ability to work evenings and weekends.

Benefits

Health insurance with HSA and FSA options

Dental Insurance

Vision Insurance

Life/AD&D insurance

401(k)

PTO

Paid Holidays

Employee Referral Program

Room rate discounts

Growth opportunities

Qualifications

• Must have strong hospitality and communication skills.
• Ability to follow verbal/written instructions.
• Good computer skills and detail-oriented.

Responsibilities

• Greet guests at the front desk and provide outstanding customer service.
• Check guests in/out and respond to inquiries.
• Handle phone calls and manage reservations.

Skills

Hospitality skills

Communication skills

Detail-oriented

Bilingual

Tools

Computer skills

Job description

Job Details

Job Location: Clermont, FL

Salary Range: Undisclosed

Description

Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!

Front Desk Agent

Full-Time

$15.00/Hour

3 pm-11 pm, Weekends and Holidays are Required.

Location: 17805 US-192 Clermont, FL 34714

Job Summary:

The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agentare greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.

Responsibilities and Duties:

• Responds professionally and courteously to arriving, departing, in-house guests and potential guests
• Checks guests in/out
• Provides outstanding customer service to all guest
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
• All other duties assigned by management

Qualifications

Qualifications and Skills:

• Must have strong hospitality skills and communication skills to interact with guests in a professional manner
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
• Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
• Good computer skills and detail-oriented
• Bi-lingual is a plus

Physical Demands:

• Ability to stand for long periods
• Constant computer and phone usage

Required Competencies:

• Good communication skills with other staff and colleagues
• Perform various projects requested by supervisors/managers
• Ability to follow instructions
• Detail oriented
• Phone etiquette
• Be able to work independently

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