Front Desk Agent

General Hotels Corporation; Clarkston (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

401(k) with company match

Generous Time Off Package

Job summary

A hotel management company in Clarkston is seeking a Front Desk Agent to provide excellent customer service to hotel guests. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask effectively. Responsibilities include greeting guests, checking them in and out, and assisting them with inquiries. This role offers a comprehensive benefits package including medical, dental, and 401(k) options, and is open to flexible working shifts including weekends and holidays.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work well under pressure.
• Flexibility to work different shifts, including weekends and holidays.

Responsibilities

• Greeting guests as they arrive at the hotel.
• Checking guests in and out of the hotel.
• Answering phone calls and responding to emails.
• Assisting guests with any questions or concerns they may have.
• Maintaining accurate records of guest information and room assignments.

Skills

Strong communication skills

Ability to multitask

Attention to detail

Basic math skills

Tools

Hotel front desk software

Job description

Position: Front Desk Agent

Location: Comfort Inn and Suites Clarkston

6874 Sashabaw Rd. Clarkston, MI

Job Id:12481

# of Openings:1

About the Role

Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at Comfort Inn and Suites Clarkston! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

Responsibilities

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized

Ideal Candidate

• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

Benefits

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access ("on-demand pay")
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.