Front Desk Agent (Full time)

General Hotels Corporation; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

401(k) with Company Match

Hotel Room Discounts

Generous Time Off Package

Job summary

General Hotels Corporation in Indianapolis, Indiana is seeking a friendly and hospitality-driven Front Desk Agent to join the team. This role involves welcoming guests, managing check-ins and check-outs, and ensuring exceptional guest experiences. Candidates should possess customer service experience and strong communication skills.

Joining GHC means being part of a company that values teamwork and offers professional growth opportunities since 1962. The position offers a variety of benefits, including medical insurance and hotel room discounts.

Qualifications

• Previous customer service experience required.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Maintain a clean, organized, and guest-ready front desk environment.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Organizational abilities

Attention to detail

Job description

General Hotels Corporation is seeking a friendly, professional, and hospitality‑driven Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating memorable first impressions and delivering exceptional guest experiences from check‑in to check‑out.

What You’ll Do

• Welcome guests with a friendly and professional attitude
• Complete guest check‑ins and check‑outs efficiently and accurately
• Answer phone calls, emails, and guest inquiries promptly
• Assist guests with reservations, room requests, and special accommodations
• Process guest payments and maintain accurate billing records
• Handle guest concerns professionally and work toward positive resolutions
• Maintain accurate guest information and room assignments
• Provide information regarding hotel amenities, services, and local attractions
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
• Maintain a clean, organized, and guest‑ready front desk environment
• Follow company policies, brand standards, and operational procedures
• Support overall hotel operations as needed

What You’ll Bring

• Previous customer service experience required
• Previous hotel or hospitality experience preferred, but not required
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask in a fast‑paced environment
• Strong organizational and problem‑solving abilities
• Basic computer proficiency and phone skills
• Strong attention to detail and accuracy
• Ability to work flexible schedules, including weekends and holidays
• Reliable attendance and strong work ethic

Why You’ll Love It Here

At General Hotels Corporation, we believe hospitality is about creating experiences that make guests feel welcome, comfortable, and valued. When you join GHC, you become part of a company that has been committed to hospitality excellence since 1962. We invest in our people, support professional growth, and create opportunities for team members to build rewarding careers in hospitality. You'll work alongside leaders who value teamwork, accountability, and exceptional guest service.

Our Benefits

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with Company Match
• Earned Wage Access ('On-Demand Pay')
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package