Front Desk Agent (PM Shift)

General Hotels Corporation; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance

401(k) with company match

Generous Time Off Package

Hotel Room Discounts

Job summary

A leading hospitality company in Indianapolis is seeking a Front Desk Agent to provide excellent customer service and create engaging experiences for guests. Key responsibilities include greeting guests, checking them in and out, addressing inquiries, and maintaining records. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively. This position offers various benefits, flexible shift options, and opportunities for growth within the company.

Qualifications

• Prior customer service experience is a plus.
• Ability to work weekends and holidays.

Responsibilities

• Greeting guests as they arrive at the hotel.
• Checking guests in and out of the hotel.
• Answering phone calls and responding to emails.
• Assisting guests with any questions or concerns.

Skills

Excellent customer service skills

Strong communication skills

Ability to multitask

Attention to detail

Ability to work under pressure

Proficiency in front desk software

Basic math skills

Flexibility to work different shifts

Tools

Hotel front desk software

Job description

Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

Responsibilities

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized

Qualifications

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

Benefits

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access ("on-demand pay")
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.