Front Desk Agent

Excel Hotel Group; Chula Vista (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel company is seeking a Front Desk Agent responsible for welcoming guests, managing check-ins and check-outs, and ensuring excellent customer service. The role offers a comprehensive benefits package and opportunities for growth within the company. The ideal candidate has 1-2 years of customer service experience and strong computer skills.

Benefits

Medical benefits

Dental benefits

401k with company match

Excellent travel discount program

Paid time off (PTO)

Opportunities for promotion from within

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic computer knowledge and ability to use e-mail.

Responsibilities

• Welcomes guests in a friendly manner and registers them.
• Processes all cash and credit card transactions accurately.
• Responds to guest complaints ensuring satisfaction.

Skills

Customer Service

Tools

Hotel Management System

Word Processing Software

Spreadsheet Software

Job description

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
  
  

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.