Front Desk Agent

Avocet Hospitality Group; Chattanooga (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Tuition reimbursement

Health plans

Employee discounts

Paid time off

401(k) with employer match

Employee meals

Starbucks discounts

Garage parking

Avocet discounts

Job summary

The Read House in Chattanooga, TN is seeking a Part-time Front Desk Agent for evening shifts. You will guide guests from the initial phone call through check-out, greet guests, and handle reservations with care. Bring a high school diploma, strong computer skills, and familiarity with PMS.

You will work a fast-paced environment, multitask across front desk duties, and resolve guest issues promptly. The role offers incentive pay and a supportive team with tuition reimbursement, health plans, and

Qualifications

• A high school diploma or equivalent is required.
• One year of related experience is preferred.
• Excellent computer skills, including typing and accurate use of the Property Management System (PMS).
• Strong communication and attention to detail; able to multitask and work under pressure.

Responsibilities

• Welcome guests and perform check-in/check-out procedures.
• Confidently share the hotel’s history with guests.
• Make, modify, and cancel reservations; answer inquiries and provide local recommendations.
• Coordinate guest requests with other departments and manage front desk emails.
• Resolve guest issues or complaints in a professional, timely manner.

Skills

Typing

PMS usage

Communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

PMS

Telephone systems

Office software

Job description

Front Desk Agent | The Read House

You will seamlessly guide the guest experience from their very first phone call all the way to check-out.

Position is part-time, evening shifts. Hourly rate plus incentive!

• Welcome & Serve: Greet guests with personalized, friendly service and efficiently perform check-in and check-out procedures.
• Share Our Story: Confidently and accurately share the rich history of the hotel with our guests.
• Curate the Experience: Make, modify, and cancel reservations. Answer inquiries and provide recommendations for property facilities, local entertainment, and points of interest.
• Seamless Operations: Collect payments, issue receipts, and abide by all cash handling procedures. Coordinate guest requests with other departments and manage front desk emails.
• Grace Under Pressure: Resolve guest issues or complaints in a professional, timely manner.

Your Responsibilities

• Welcome & Serve: Greet guests with personalized, friendly service and efficiently perform check-in and check-out procedures.
• Share Our Story: Confidently and accurately share the rich history of the hotel with our guests.
• Curate the Experience: Make, modify, and cancel reservations. Answer inquiries and provide recommendations for property facilities, local entertainment, and points of interest.
• Seamless Operations: Collect payments, issue receipts, and abide by all cash handling procedures. Coordinate guest requests with other departments and manage front desk emails.
• Grace Under Pressure: Resolve guest issues or complaints in a professional, timely manner.

What You Bring

• Background: A high school diploma or equivalent is required. One year of related experience is preferred.
• Technical Skills: Excellent computer skills, including typing and accurate use of the Property Management System (PMS). Basic mathematical skills are also required.
• Mindset: You possess excellent communication skills and a strong attention to detail. You are able to multitask, apply patience, and perform well under pressure in a fast-paced, high-demand environment. You work efficiently both independently and in a team environment.
• Flexibility: You maintain regular, punctual attendance and can work a flexible schedule that includes days, evenings, weekends, and holidays as business requires.

WORKING DEMANDS

• Physicality: You have the ability to stand for extended periods, sometimes for an entire shift. You must be able to hear at a basic level to communicate with coworkers and guests. You can frequently lift, carry, push, or pull up to 30 pounds, and occasionally up to 50 pounds.
• Environment: Expect a work environment with high guest contact and varying circumstances. You will use standard office equipment, a multi-line telephone system, two-way radios, and property software systems.

What We Have To Offer

• Vibrant Environment: A culture valuing passion, individuality, and fun.
• Career Growth: Opportunities for internal advancement
• Education: Tuition reimbursement program
• Comprehensive Care: Affordable medical, dental, and vision plans
• Peace of Mind: Life, disability, accident, and critical illness insurance
• Personal Support: Employee Assistance Program (EAP)
• Paid Time Off: Generous PTO and paid holidays
• Retirement: Traditional & Roth 401(k) with up to 3.5% employer match
• Flexible Pay: Early access to earned wages via PayActiv
• Extra Cash: Employee referral bonuses
• Avocet Discounts: Savings at our hotels and restaurants
• Daily Perks: Discounted Starbucks, employee meals, and garage parking

• 2025 WINNER for Chattanooga's Best of the Best Hospitality Employer!*

EOE / DFWP