Front Desk Agent

Avocet Hospitality; Chattanooga (TN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Healthcare plans

Paid time off

401(k) plan with employer match

Employee meals

Starbucks discounts

Garage parking

Job summary

Avocet Hospitality Group in Chattanooga seeks a Front Desk Agent to deliver an elevated guest experience from first contact through checkout. The role emphasizes friendly, efficient service, reservations management, and seamless coordination with hotel operations.

Ideal candidates bring a high school diploma or equivalent, strong computer skills (PMS and typing), and excellent communication. Flexibility for days, evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent required.
• One year of related experience preferred.
• Excellent computer skills including typing and PMS.
• Strong communication and attention to detail.

Responsibilities

• Welcome guests and perform check-in/check-out procedures.
• Confidently share the hotel’s history with guests.
• Make, modify, and cancel reservations; provide local recommendations.
• Collect payments, issue receipts, and handle cash procedures.
• Coordinate guest requests with other departments and manage front desk emails.
• Resolve guest issues or complaints professionally and promptly.

Skills

Customer service

Computer skills

Communication

Multitasking

Teamwork

Patience

Attention to detail

Flexibility

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Typing skills

Job description

Career Opportunities with Avocet Hospitality Group

Current job opportunities are posted here as they become available.

Our organization is defined by one simple word – passion. Everything is geared to providing you a great guest experience in a unique environment, and being served by our team of professionals in a way that makes you stop and say, “This place is different.”

Step into 1920s-inspired grandeur and become the welcoming face of Chattanooga’s premier historic hotel. We are seeking a Front Desk Agent to deliver an elevated, unforgettable experience for every guest. Y ou will seamlessly guide the guest experience from their very first phone call all the way to check-out.

Position is part-time, evening shifts. Hourly rate plus incentive!

YOUR RESPONSIBILITIES

• Welcome & Serve: Greet guests with personalized, friendly service and efficiently perform check-in and check-out procedures.
• Share Our Story: Confidently and accurately share the rich history of the hotel with our guests.
• Curate the Experience: Make, modify, and cancel reservations. Answer inquiries and provide recommendations for property facilities, local entertainment, and points of interest.
• Seamless Operations: Collect payments, issue receipts, and abide by all cash handling procedures. Coordinate guest requests with other departments and manage front desk emails.
• Grace Under Pressure: Resolve guest issues or complaints in a professional, timely manner.

WHAT YOU BRING

• Background: A high school diploma or equivalent is required. One year of related experience is preferred.
• Technical Skills: Excellent computer skills, including typing and accurate use of the Property Management System (PMS). Basic mathematical skills are also required.
• Mindset: You possess excellent communication skills and a strong attention to detail. You are able to multitask, apply patience, and perform well under pressure in a fast‑paced, high‑demand environment. You work efficiently both independently and in a team environment.
• Flexibility: You maintain regular, punctual attendance and can work a flexible schedule that includes days, evenings, weekends, and holidays as business requires.

WORKING DEMANDS

• Physicality: You have the ability to stand for extended periods, sometimes for an entire shift. You must be able to hear at a basic level to communicate with coworkers and guests. You can frequently lift, carry, push, or pull up to 30 pounds, and occasionally up to 50 pounds.
• Environment: Expect a work environment with high guest contact and varying circumstances. You will use standard office equipment, a multi‑line telephone system, two‑way radios, and property software systems.

WHAT WE HAVE TO OFFER

• Vibrant Environment: A culture valuing passion, individuality, and fun.
• Career Growth: Opportunities for internal advancement
• Comprehensive Care: Affordable medical, dental, and vision plans
• Peace of Mind: Life, disability, accident, and critical illness insurance
• Personal Support: Employee Assistance Program (EAP)
• Paid Time Off: Generous PTO and paid holidays
• Retirement: Traditional & Roth 401(k) with up to 3.5% employer match
• Flexible Pay: Early access to earned wages via PayActiv
• Extra Cash: Employee referral bonuses
• Avocet Discounts: Savings at our hotels and restaurants
• Daily Perks: Discounted Starbucks, employee meals, and garage parking

*2025 WINNER for Chattanooga’s Best of the Best Hospitality Employer!*