Front Desk Agent

Hyatt Hotels Corporation; Phoenix, University, Tempe (AZ, FL, AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Hotels Corporation in Tempe, AZ is seeking a Front Desk Agent to assist guests with check-in and check-out, answer phone calls, and handle special service requests in accordance with hotel policies.

The role requires maintaining knowledge of hotel features, rates, promotions, and daily operations while ensuring guest satisfaction and safety across shifts.

Qualifications

• Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
• Certificates & Licenses: None Required

Responsibilities

• Understands and abides by all safety protocols.
• Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
• Performs other duties as assigned.
• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge at all times of: all hotel features/services, hours of operation; room rates, promotions; daily house count and arrivals/departures; scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins and verify registration card information.
• Record guest payment methods and input into system; collect cash when designated.
• Direct Bell Person to escort guest and luggage to room.
• Handle overbooked or walked guests; accept and record wake-up calls; monitor and distribute faxes.
• Communicate pertinent guest information to designated departments; resolve discrepancies with Housekeeping.
• Match bucket checks to in-house guest ledger; report discrepancies to Manager.
• Process all check-outs and vouchers; report accidents or unsafe conditions to manager.
• Monitor cleanliness and organization of assigned work area; protect proprietary information and company assets.

Job description

Close Inclusive Collection Job Postings Notification

US - AZ - Tempe

Posted: Aug 18, 2026

Summary

POSITION PURPOSE

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received,

plus handles all special requests for services or information, in accordance with standard policies and procedures.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable

Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Understands and abides by all safety protocols.
• Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
• Performs other duties as assigned.
• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, maintenance requests, amenity delivery and receipt of guest packages).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
• Report accidents, injuries and unsafe work conditions to manager.
• Monitor and maintain cleanliness, sanitation and organization of assigned work area.
• Maintain proprietary information, protect company assets, protect the privacy and security of guests and coworkers.
• Comply with quality assurance expectations and standards.

SKILLS AND ABILITIES

Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities.

Certificates & Licenses: None Required

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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