Front Desk Agent

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

Beemok Hospitality Holdings LLC seeks a Front Desk Agent to deliver exceptional guest experiences across FOH and BOH shifts. You will manage check-ins, assist guests face-to-face or by phone, and coordinate with departments to ensure smooth operations.

The role requires a polished demeanor, strong communication skills, and the ability to multitask in a fast-paced luxury environment. Candidates should be fluent in English; additional languages are a plus.

Qualifications

• Face-to-face and phone-based guest interactions.
• Experience in front desk or customer service preferred, luxury environment ideal.
• Proficient with property management systems (PMS).
• Excellent communication and interpersonal skills required.
• Professional appearance and polished demeanor essential.
• Fluent English; additional languages a plus.

Responsibilities

• Greet and assist guests at the front desk and lobby.
• Handle check-ins and check-outs and room blocks as needed.
• Answer guest questions and resolve requests promptly.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain confidentiality and security of guest information.
• Support VOIP/guest services via internal communications as needed.

Skills

Face-to-face interaction

Phone communication

Customer service

Professional appearance

Interpersonal skills

Fluent English

Multitasking

Calm under pressure

Tools

Property Management System (PMS)

Job description

The Front Desk Agent leads efforts in providing unparalleled guest accommodations and comfort during their stay. This desirable role offers a flexible work environment, as it combines the responsibilities of Lobby Host (Front of House) & Operations Host (Back of House) shifts. These shifts (Operations vs. Lobby) are determined based on business needs as well as your personal skill set. Both the Operations & Lobby Host shifts support the hotel’s operations, with Lobby Hosts primarily interacting face-to-face with guests and property visitors and Operations Hosts primarily interacting with guests and employees via telephone and other virtual means. As the internal experts on Rooms Operations, this team is fluent in property and system knowledge and provides intuitive services and seamless interactions for our guests.DUTIES & RESPONSIBILITIES:Maintains knowledge of hotel features/services, outlets, hours of operation, etc.Practices emergency procedures in compliance with hotel/company standards; reacts and assists in hotel emergencies as needed.Acts as an ambassador of the hotel and the company at all times, in and outside of the workplace.Observes standards for the department in image, appearance, and grooming; properly represents the company and the profession to outside organizations and the community.Maintain confidentiality and security of all guests and general hotel information.While on Front of House (FOH) Lobby Host Shifts, this role:Monitors all guest and visitor activity coming through the hotel’s entrance.Looks after daily hotel check-ins and check-outs.Assists in-house guests with stay-related questions and requests.Monitors internal radio communications.Assists in other areas as needed.While on Back of House (BOH) Lobby Host Shifts, this role:Assists pre-arrival and in-house guests with stay-related questions and requests.Monitors all recorded hotel guest needs.Leads room blocking efforts.Attends daily Operations Meetings.Pre-registers guests.Serves as an internal operator for Host Desk calls.Assists in other areas as needed.REQUIRED STRENGTHS, SKILLS, & EXPERIENCE:Comfortable engaging with people face-to-face and/or through telephone interactions and working in a fast-paced environment.Enjoy strategic and structured tasks.Experience in front office or customer service, preferably in a luxury environment.Proficient in using property management systems.Excellent communication and interpersonal skills.Professional appearance and polished demeanor.Fluency in English; additional languages are an asset.Ability to multitask, stay calm under pressure, and solve problems efficiently.PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:Must be able to lift equipment, supplies, etc. of at least 30 pounds.Must be able to resolve problems, handle conflict, and make effective decisions under pressure.The role may require extended periods of time on your feet, especially during peak hotel hours or events.Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.Available to work varied shifts, including nights, weekends, and holidays.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions._______________________________________________________________________________BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.