Front Desk Agent

The Cooper; Tulsa (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

The Cooper seeks a courteous Front Desk Agent to warmly welcome guests, manage check-ins/outs, and coordinate with lobby and operations teams. You will represent the hotel’s luxury standards and ensure guest comfort from arrival through departure.

Ideal candidates have strong English communication, experience in front office or hospitality, and proficiency with property management systems. A professional appearance and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Experience in front office or customer service, preferably in a luxury environment.
• Fluency in English.
• Ability to multitask and work in a fast-paced setting.
• Proficient with property management systems.
• Professional appearance and demeanor.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Answer inquiries via phone and face-to-face with courtesy.
• Maintain knowledge of hotel features, services and hours.
• Coordinate with operations and lobby host shifts as needed.

Skills

Front desk

Customer service

Professional appearance

English fluency

Tools

Property management system

Job description

Front Desk Agent page is loaded## Front Desk Agentlocations: The Coopertime type: Full timeposted on: Posted Yesterdayjob requisition id: R-103321The **Front Desk Agent** leads efforts in providing unparalleled guest accommodations and comfort during their stay. This desirable role offers a flexible work environment, as it combines the responsibilities of Lobby Host (Front of House) & Operations Host (Back of House) shifts. These shifts (Operations vs. Lobby) are determined based on business needs as well as your personal skill set. Both the Operations & Lobby Host shifts support the hotel's operations, with Lobby Hosts primarily interacting face-to-face with guests and property visitors and Operations Hosts primarily interacting with guests and employees via telephone and other virtual means. As the internal experts on Rooms Operations, this team is fluent in property and system knowledge and provides intuitive services and seamless interactions for our guests.**DUTIES & RESPONSIBILITIES:*** Maintains knowledge of hotel features/services, outlets, hours of operation, etc.* Practices emergency procedures in compliance with hotel/company standards; reacts and assists in hotel emergencies as needed.* Acts as an ambassador of the hotel and the company at all times, in and outside of the workplace.* Observes standards for the department in image, appearance, and grooming; properly represents the company and the profession to outside organizations and the community.* Maintain confidentiality and security of all guests and general hotel information.***While on Front of House (FOH) Lobby Host Shifts, this role:**** Monitors all guest and visitor activity coming through the hotel's entrance.* Looks after daily hotel check-ins and check-outs.* Assists in-house guests with stay-related questions and requests.* Monitors internal radio communications.* Assists in other areas as needed.***While on Back of House (BOH) Lobby Host Shifts, this role:**** Assists pre-arrival and in-house guests with stay-related questions and requests.* Monitors all recorded hotel guest needs.* Leads room blocking efforts.* Attends daily Operations Meetings.* Pre-registers guests.* Serves as an internal operator for Host Desk calls.* Assists in other areas as needed.**REQUIRED STRENGTHS, SKILLS, & EXPERIENCE:*** Comfortable engaging with people face-to-face and/or through telephone interactions and working in a fast-paced environment.* Enjoy strategic and structured tasks.* Experience in front office or customer service, preferably in a luxury environment.* Proficient in using property management systems.* Excellent communication and interpersonal skills.* Professional appearance and polished demeanor.* Fluency in English; additional languages are an asset.* Ability to multitask, stay calm under pressure, and solve problems efficiently.**PHYSICAL REQUIREMENTS:**The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:* Must be able to lift equipment, supplies, etc. of at least 30 pounds.* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.* The role may require extended periods of time on your feet, especially during peak hotel hours or events.* Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.* Available to work varied shifts, including nights, weekends, and holidays.*Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.*\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_*BHC* *is an equal employment opportunity employer.* *Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.*Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC's vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.### Get in TouchWe'd love to hear from you. Share your experience, and if your skills align with our opportunities, a member of our recruitment team will be in touch.