Front Desk Agent

Carmel Mission Inn; Carmel-by-the-Sea (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to elevate the guest experience through exceptional customer service and effective communication. This pivotal role involves managing guest interactions, resolving concerns, and ensuring smooth operations at the front desk. Join a welcoming team where your contributions will make a significant impact on the hospitality experience. If you thrive in a fast-paced environment and are passionate about providing top-notch service, this opportunity is perfect for you. Embrace a rewarding career in a beautifully renovated hotel located at the gateway to Big Sur, where every day brings new challenges and rewards.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Strong customer service and communication skills are essential for this role.
• Experience in hospitality or related fields is preferred.

Responsibilities

• Provide outstanding service to guests, enhancing their satisfaction.
• Manage reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Experience in a hotel or related field

Tools

Hotel management software

Microsoft Office suite

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

BENEFITS

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Carmel Mission Inn It’s a new day at the Carmel Mission Inn! In 2020, we renovated all of our guestrooms and in June, 2021 we will debut our new lobby and reception area, a beautifully enhanced courtyard and our new restaurant, Shearwater Tavern. Ideally located at the gateway to Big Sur, the property welcomes individual travelers from around the world as well as corporate groups and social events.

About Evolution Hospitality

As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.