Front Desk Agent - The Bayview Hotel

Witham Family Hotels; Bar Harbor (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

Witham Family Hotels is seeking a Front Desk Supervisor to oversee daily operations and enhance guest experiences. This role is ideal for a friendly leader who excels in customer service and team dynamics. You'll help create a welcoming environment while managing the front desk team at our scenic properties in Maine, offering competitive hourly pay and exceptional benefits.

Benefits

Paid Personal Leave

Teladoc Virtual Care

Dental and Vision Insurance

End of Season Bonus

Heating Savings Program

Referral Bonus

Employee Discounts

Employee Assistance Program

Annual Flu Shot Clinic

Community Giving

Qualifications

• Strong leadership and customer service skills required.
• Experience in hospitality or front desk operations preferred.
• Friendly, solution-oriented attitude with flexible availability.

Responsibilities

• Lead and support the front desk team in daily operations.
• Deliver outstanding guest service and resolve guest concerns promptly.
• Train new front desk agents and provide ongoing coaching.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Detail-Oriented

Job description

Do you lead by example and thrive in a fast-paced, guest-focused environment? Witham Family Hotels is looking for a confident, dependable, and service-driven Front Desk Supervisor to join our seasonal team at one of our stunning properties along the coast of Maine. This full-time seasonal position runs from spring through fall and is ideal for someone who excels at both guest service and team leadership.

As a Front Desk Supervisor, you’ll support and lead the front desk team, ensuring smooth daily operations, exceptional guest experiences, and consistent service standards. You’ll be a go-to resource for team members and guests alike, helping resolve issues and creating a welcoming atmosphere from check-in to check-out.

At Witham Family Hotels, we believe in taking care of our team so they can take care of our guests. Recognized as one of the Best Places to Work in Maine since 2022, we foster a workplace culture centered on kindness, respect, inclusion, empowerment, excellence, integrity, and family.

We are proud to be an equal opportunity employer and believe our strength lies in our differences.

Position Details:

• Schedule: Full-time, seasonal (spring through fall)

• Hours: 40 hours/week with morning, evening, weekend, and holiday shifts required

• Location: Any Witham Family Hotels property (placement based on business need)

• Pay: Starting at $21/hour

Amazing Benefits and Perks Include:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked

• Teladoc Virtual Care: 24/7 medical support for $30/month (free for dependents)

• Dental and Vision Insurance: 80% employer-paid—our dental plan is excellent

• End of Season Bonus

• Heating Savings Program with Irving and Dead River

• Core Values Program: Earn points for branded swag

• Referral Bonus: Up to $1,000 per new full-time employee referred

• Employee Discounts: On hotel stays, dining, and spa services

• Employee Assistance Program (EAP): Free, confidential support

• Employee Relief Fund for unexpected life events

• Annual Flu Shot Clinic

• Witham Family Hotels Gala: Celebrate your hard work with the team

• Community Giving: Over $1 million donated through the Witham Charitable Fund

Key Responsibilities:

• Lead and support the front desk team in daily operations

• Deliver outstanding guest service and resolve guest concerns promptly

• Assist with check-ins, check-outs, and reservations as needed

• Train new front desk agents and provide ongoing coaching

• Monitor front desk systems and ensure accurate records and transactions

• Communicate effectively with housekeeping, maintenance, and management teams

• Maintain a clean, organized, and professional front desk area

• Uphold hotel policies, procedures, and safety standards

• Step in to cover shifts when needed to support team coverage

Skills & Requirements:

• Strong leadership and customer service skills

• Friendly, solution-oriented attitude with a calm and professional demeanor

• Experience in hospitality or front desk operations preferred

• Proficient with basic computer systems and willing to learn hotel software

• Reliable, organized, and detail-focused

• Flexible availability, including weekends and holidays

• Ability to lead by example and foster a positive team culture

Performance Measurement:

90-day performance review, team feedback, guest satisfaction scores, and leadership effectiveness.

Ready to lead with hospitality and make every guest feel at home? Apply now to join Witham Family Hotels as a Front Desk Supervisor and help us deliver exceptional experiences on the coast of Maine!