Front Desk Agent

Hampton Inn Santa Clarita-Valencia; California (MO); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading hotel brand seeks a Front Desk Agent to provide exemplary service to guests. The role involves managing check-ins and check-outs, handling guest inquiries, and ensuring a welcoming environment. Ideal candidates should possess strong communication skills and a customer-centric approach, with flexibility to manage various tasks including financial transactions and coordinating with housekeeping.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to lift up to 50 pounds occasionally.
• Must work well under stress and independently.

Responsibilities

• Check guests in and out, confirm reservations, and issue keys.
• Handle guest requests and complaints promptly.
• Maintain cleanliness and organization of front desk area.

Skills

Communication

Problem-solving

Conflict-resolution

Customer service

Education

High school diploma or equivalent

Tools

Windows operating systems

Office software

Job description

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests.

The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Key Responsibilities :

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements :

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.

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