Front Desk Agent

westgate resorts; Branson (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A prestigious resort in the Ozark Mountains is hiring a Front Desk Agent. This role involves providing exceptional customer service, managing guest check-ins, and ensuring a memorable experience for guests. If you have a strong work ethic, attention to detail, and passion for hospitality, we invite you to join our team.

Benefits

Comprehensive health benefits

Paid Time Off (PTO)

401K with generous company match

Tuition Assistance

Employee Assistance Program (EAP)

Qualifications

• Must be able to lift up to 15lbs and stand for long periods.
• Strong written and verbal communication skills.

Responsibilities

• Greet guests warmly and facilitate smooth check-in procedures.
• Manage telephone communications and guest inquiries.

Skills

Customer service skills

Communication skills

Education

High school diploma or GED

Job description

Company Description

Starting pay rate:$16 / hour- Use our Daily Pay benefit and get access to your pay as you need it.

**Shift available is the PM shift only(3pm-11pm)**

Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

Job Description

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:

As aFront Desk Agent,you will:

• Greet guests warmly upon arrival, facilitating smooth check-in procedures.
• Efficiently register guests, ensuring accurate information and assigning suitable rooms.
• Issue room keys and provide necessary instructions to theguest.
• Manage telephone communications by transmitting and receiving messages professionally.
• Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance.
• Maintain up-to-date records of room availability and guest accounts for efficient management.
• Handle billing procedures, including computing bills, collecting payments, and providing change.
• Take reservations and confirm bookings promptly and accurately.
• Record and post charges to guest ledgers, including room rates and additional services.
• Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests.
• Conduct nightly bucket checks to ensure guest satisfaction and comfort.
• Demonstrate active listening skills and provide effective solutions to guests' concerns and issues.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Must be able to lift up to 15lbs andstand for long periods of time
• Must have excellent customer service skills
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.