Front Desk Agent

Donohoe Hospitality Services; Baltimore (MD); On-site; USD 28,000 - 35,000; Part time

Job summary

Join a leading hospitality team as a Front Desk Agent at Canopy by Hilton Baltimore Harbor Point. This part-time role involves managing guest check-ins, providing local insights, and ensuring exceptional service in a vibrant environment. Enjoy a comprehensive benefits package while contributing to memorable guest experiences.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Paid Time Off

Hotel Discounts

Daily Pay Access

Qualifications

• Ability to stand for extended periods.
• Maintain composure in challenging situations.

Responsibilities

• Manage guest check-in/out processes efficiently.
• Inform guests about hotel facilities and local attractions.
• Handle reservations and guest inquiries.

Skills

Communication

Interpersonal Skills

Adaptability

Job description

Join to apply for the Front Desk Agent role at Donohoe Hospitality Services

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Description

Come join the Canopy by Hilton Baltimore Harbor Point team! Nestled between Harbor East and Fells Point, our hotel offers stunning waterfront views of the Inner Harbor and Patapsco River. The modern and artistic design creates an inspiring work environment, making each day invigorating.

Job Details

Description

Our hotel is renowned for high standards of service and hospitality. As a Front Desk Agent, you'll be the first point of contact for guests, ensuring a smooth check-in, providing local insights, and attending to details for a seamless experience. Your warm welcome and attentive service will leave a lasting impression.

Position Summary

This part-time role requires availability on weekends and shifts between 7:00 AM and 11:00 PM.

Essential Functions

1. Guest Check-In/Out: Efficiently manage check-in/out processes.
2. Guest Information: Inform guests about hotel facilities and local attractions.
3. Phone Management: Handle hotel calls and messages.
4. Reservations: Manage bookings, modifications, cancellations.
5. Guest Inquiries: Address requests and complaints, coordinate with departments.
6. Cashier Duties: Handle charges and billing.
7. Maintenance Coordination: Report issues to housekeeping/maintenance.
8. Security Procedures: Follow protocols and emergency procedures.
9. Front Office Cleanliness: Keep the area organized and clean.

Additional Responsibilities

1. Flexible Scheduling: Shifts outside preferred hours may be required.
2. Policy Adherence: Follow hotel rules and policies.

Skills and Abilities

1. Strong communication and interpersonal skills.
2. Ability to stand for extended periods.
3. Adaptability in a fast-paced environment.
4. Maintain composure and good judgment in challenging situations.

Benefits and Perks

Donohoe Hospitality Services offers a comprehensive benefits package including health, dental, vision, retirement plans, paid time off, hotel discounts, and more. Minimum 32 hours/week required. Daily pay access available for immediate earnings.

If you're ready to contribute to a team dedicated to delivering exceptional guest experiences, apply today and help create memorable moments for our guests!