Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING; Bal Harbour Village (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

KW PROPERTY MANAGEMENT AND CONSULTING is seeking a dedicated Front Desk/Guest Services team member to welcome residents and guests and provide information for a meaningful visit. The role acts as a liaison between guests and residents, delivering exceptional customer service in a community setting.

Responsibilities include greeting guests, monitoring access, updating owner information, handling calls professionally, and reporting safety or maintenance issues to management.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform tasks and demonstrate organizational, interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations.
• Hospitality industry experience is highly preferred.

Responsibilities

• Greet guests and residents with professional, high-quality customer service.
• Monitor and authorize entrance/exit of employees, visitors and others per check-in policies.
• Coordinate with office staff to maintain and update unit owner information in the database.
• Use proper phone etiquette for all calls; be clear and professional.
• Report violations of Rules and Regulations noticed on site.
• Observe safety precautions and report damage, theft, or abnormalities.
• Maintain key control; ensure keys are locked and accounted for.
• Familiarize with fire alarm operations and report incidents to management.
• Call police or fire in emergencies and coordinate with responders.
• Follow all policies for emergency response with management/engineer/first responders.
• Write reports of daily activities and irregularities (equipment, theft, unauthorized presence).
• Report maintenance items (burned-out lights, leaks, etc.) to Association office daily.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Bi-lingual English/Spanish

Education

High school diploma or GED

Some college

Tools

Computer software proficiency

Job description

Schedule: Full-Time; Flexible schedule required for coverage of multiple shifts on weekdays and weekends.

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties And Essential Functions

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All "check-in" policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the "key" control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Work Environment

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.

Required Education And Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations
• Previous work experience in the hospitality industry highly preferred

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.