Front Desk Agent

KW Property Management; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

KW Property Management operates a front desk at a Miami community, delivering welcoming, professional service to residents and guests. The role involves greeting visitors, coordinating with the office staff, and ensuring accurate resident information in the system.

Responsibilities include handling phone inquiries, reporting violations, and assisting with maintenance requests. Bilingual English/Spanish is preferred, with emphasis on strong interpersonal and organizational skills to support

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software and strong organizational and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations.
• Previous hospitality experience preferred.

Responsibilities

• Greet guests and provide exceptional customer service.
• Coordinate with office staff to update resident information in the database.
• Utilize professional phone etiquette for all calls to residents.
• Report any violations of Rules and Regulations.
• Be familiar with fire alarm system operations and report incidents to management.
• Contact police or fire departments in emergencies.
• Coordinate with Management/Chief Engineer during emergencies.
• Write daily activity and irregularity reports for management.
• Report maintenance items to the Association office daily.

Skills

Customer service

Communication skills

Interpersonal skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Schedule: Monday & Tuesday: 7:00 AM – 3:30 PM; Wednesday, Thursday & Friday: 3:00 PM – 11:30 PM

The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Bilingual English and Spanish preferred.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities for management.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Work Environment

The working environment will be indoor and will require team member to stand frequently. Low to moderate noise level in the workplace

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type

This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.

Travel

No travel is expected for this position.

Required Experience and Education

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.

• Bi-lingual English/Spanish may be required at some locations

• Previous work experience in the hospitality industry highly preferred

Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.