Front Desk Agent

The LINE Hotels; Austin (TX); On-site; USD 34,000 - 53,000; Full time

Job summary

Join a leading hotel in Austin as a Front Desk Agent, where you'll provide exceptional service, manage guest check-ins and check-outs, and ensure a warm welcome for all visitors. This entry-level full-time position seeks candidates with a passion for hospitality and strong communication skills. Embrace a diverse work environment and enjoy competitive compensation and benefits as part of our team.

Qualifications

• Three years related experience in hospitality or service industry preferred.
• Positive attitude and eye for detail.
• Ethical conduct and computer proficiency required.

Responsibilities

• Greet every guest with a smile and maintain good communications with colleagues.
• Handle guest inquiries with professionalism and resolve complaints.
• Check in and check out guests accurately and maintain a balanced bank.

Skills

Strong communication skills

Collaborative spirit

Problem solving abilities

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

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About Our Brand

We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

About Our Brand

We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

• Greet every guest promptly with a smile and maintain eye contact
• Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
• Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest rooms as needed
• Issue correct keys to the guest
• Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
• Settle guest bills accurately
• Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
• Reconcile all transactions at the close of each shift
• Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff
• Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
• Understand all aspects of the Front Office in the hotel’s Property Management System
• Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Participate in scheduled departmental meetings and all other relevant meetings as requested
  
  
  

Core Competencies

• High School diploma or general education degree (GED)
• Three (3) years related experience in hospitality or service industry preferred
• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Computer Proficiency: Microsoft Office, Opera PMS
• Positive Attitude
• Eye for Detail
• Problem solving abilities
  
  
  

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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