Front Desk Agent

The LINE Hotels; Austin (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

The LINE Hotels in Austin, TX is seeking a Front Desk Agent to deliver outstanding guest service at the reception. You will greet guests, check them in and out, and coordinate with other hotel departments to ensure seamless service across all hotel operations.

We value strong communication, teamwork, and a positive, detail-oriented approach to daily tasks. A background in hospitality and familiarity with Opera PMS are preferred, with a commitment to delivering warm, professional experiences.

Qualifications

• Strong communication skills are essential for guest interactions and teamwork.
• Ability to collaborate across departments to ensure exceptional guest service.
• Uphold ethical conduct and professionalism in all customer engagements.
• Proficiency in common office software to manage front desk tasks.

Responsibilities

• Greet guests promptly with a smile and maintain eye contact.
• Coordinate with colleagues and departments to ensure smooth operations.
• Handle guest inquiries and requests with hospitality and professionalism; resolve issues.
• Check in/out guests; ensure correct room type, rate, and billing.
• Understand Front Office operations in the PMS system; be aware of services and hours.

Skills

Strong communication skills

Collaborative spirit

Ethical conduct

Microsoft Office

Opera PMS

Positive attitude

Eye for detail

Problem solving abilities

Education

High School diploma or GED

Three years related hospitality experience

Tools

Opera PMS

Microsoft Office

Job description

Benefits:

• Free food & snacks
• Health insurance
• Help or transport service
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

About our Company

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

In the heart of New York City, The Ned NoMad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway. Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club NoMad New York, a private membership club with a global community of like-minded professionals seeking connection and inspiration in exclusive spaces. Coming soon is Ned's Club Washington DC, offering even more opportunities for meaningful connections and enriching experiences.

That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

1. Greet every guest promptly with a smile and maintain eye contact
2. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
3. Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
4. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
5. Arrange for luggage to be delivered to guest rooms as needed
6. Issue correct keys to the guest
7. Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
8. Settle guest bills accurately
9. Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
10. Reconcile all transactions at the close of each shift
11. Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
12. Accept reservations, changes and cancellations in the absence of Reservations Department Staff
13. Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
14. Understand all aspects of the Front Office in the hotel’s Property Management System
15. Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
17. Participate in scheduled departmental meetings and all other relevant meetings as requested

Core Competencies

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS
7. Positive Attitude
8. Eye for Detail
9. Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment.

Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.