Front Desk Agent

Renaissance Atlanta Concourse; Atlanta (GA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Renaissance Atlanta Concourse is seeking a Front Desk Ambassador to warmly welcome guests and set a superior tone at check-in. You will identify local highlights and share insights to enhance the guest experience.

Responsibilities include greeting guests, handling check-ins, resolving issues, and coordinating with housekeeping to ensure room accuracy. The role requires standing for shifts and flexibility for overnight hours.

Qualifications

• 2-3 years of front desk experience, preferably with Marriott.
• Strong communication and customer service skills.
• Ability to stand for extended periods.
• Flexibility to work overnight shifts.

Responsibilities

• Deliver a best-in-class guest experience by anticipating guest needs and responding promptly to all requests.
• Greet and acknowledge guests in a friendly and timely manner.
• Resolve guest complaints efficiently to ensure guest satisfaction.
• Maintain comprehensive knowledge of hotel services, hours of operation, room rates, special packages, promotions, and group activities.
• Handle guest check-ins, verify registration information, and manage overbooked or 'walked' guests.
• Accept and record wake-up call requests.
• Communicate important guest information to relevant departments, such as special requests and amenity deliveries.
• Collaborate with housekeeping to resolve room status discrepancies.

Skills

Front desk experience

Communication

Customer service

Overnight flexibility

Stamina

Education

High school or equivalent

Job description

Job description:

As a Front Desk Ambassador at Renaissance, you are one of the first points of contact for our guests, setting the tone for their stay. Your warm, genuine approach creates a welcoming and personalized check-in experience, making each guest feel at home. At Renaissance, we believe that every ambassador is an innovator and explorer—someone who can identify and highlight the unique details of our locale and share intriguing insights with our guests.

Key Responsibilities:

• Deliver a best-in-class guest experience by anticipating guest needs and responding promptly to all requests.
• Greet and acknowledge guests in a friendly and timely manner.
• Resolve guest complaints efficiently to ensure guest satisfaction.
• Maintain comprehensive knowledge of hotel services, hours of operation, room rates, special packages, promotions, and group activities.
• Handle guest check-ins, verify registration information, and manage overbooked or 'walked' guests.
• Accept and record wake-up call requests.
• Communicate important guest information to relevant departments, such as special requests and amenity deliveries.
• Collaborate with housekeeping to resolve room status discrepancies.

Qualifications:

• 2-3 years of front desk experience, preferably with Marriott.
• Strong communication and customer service skills.
• Ability to stand for extended periods of time.
• Flexibility to work overnight shifts, if required.

At Renaissance, we inspire both guests and associates to embrace discovery and live life to explore. If you have a passion for delivering exceptional service and creating memorable guest experiences, we’d love for you to join our team.

Job Type:

Full-time/Part-time.

Pay

$15.00 - $17.00 per hour.

Benefits:

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee discount.
• Health insurance.
• Paid time off.
• Referral program.
• Vision insurance.

Schedule:

• 8 hour shift.
• Day shift.
• Evening shift.
• Night shift.
• Weekends as needed.

Education:

• High school or equivalent (Preferred).

Experience:

• Hotel experience: 1 year (Required).

Work Location:

In person.