Guest Service Agent / Ambassador

Meyer Jabara Hotels, LLC; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Job summary

Meyer Jabara Hotels, LLC is seeking an Ambassador (Guest Service Agent) in New York City to deliver seamless check-ins and guidance throughout a guest’s stay, and to coordinate services with a warm, professional approach. This full-time, in-person role requires strong customer service, cash handling, multitasking in a fast-paced setting, and basic computer skills.

English is required; Mandarin is a plus. Flexible AM/PM/overnight shifts and weekend work are expected, with the ability to lift up

Qualifications

• Customer service and cash handling experience required.
• Schedule flexibility for AM/PM/Overnight shifts, weekends and holidays.
• English proficiency; Mandarin is a plus.
• Ability to multi-task in a fast-paced environment.
• Must be able to lift, push, and carry up to 50 lbs.
• Must have basic computer skills (Word/Excel/IE).

Responsibilities

• Act with integrity and uphold Renaissance values.
• Assist guests with check-in and check-out; verify registration and balances.
• Provide information for guest inquiries; coordinate services and amenities.
• Answer hotel telephones courteously per standards.
• Follow Marriott policies for cash, safety, and security.
• Promote J Quality culture and hospitality.

Skills

Customer service

Cash handling

Multi-tasking

English proficiency

Chinese Mandarin (plus)

Fast-paced work style

Basic computer skills (Word, Excel, IE

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Job description:

Ambassador (Guest Service Agent)

With our smooth check-ins, we build an experience that is memorable and unique. With our check-outs, we make transactions feel like part of that same seamless experience. Ambassadors take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Ambassadors knows how to create and maintain the framework for the most memorable and unique guest experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ambassadors will be on their feet and moving around (stand or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Ambassadors – to get it right for our guests and our business each and every time.

Qualifications:

→ Customer service and cash handling experience is required

→ Must have schedule flexibility for both AM/PM/Overnight shifts, weekends and holidays

→ Requires proficiency in English and Chinese Mandarin is a plus

→ Must be able to multi-task

→ Ability to learn quickly and work in a fast-paced position with guest interaction

→ A true desire to satisfy the needs of others in a fast-paced environment

→ High school diploma or equivalent required

→ Ability to lift, pull, and push moderate weight (maximum of 50 lbs)

→ Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.

→ Must have a sense of humor.

→ Must be self-confident.

Responsibilities and Job Functions: include, but are not limited to, the following:

→ Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Renaissance brand. Display dignity and respect of others at all times.

→ Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake-up calls, future reservations, etc.

→ Courteously and efficiently provide information for guest and visitor inquiries; coordinate all guest requests for special arrangement of services; inform guests of hotel services, features and room amenities.

→ Answer hotel telephones courteously and efficiently following Renaissance standards.

→ Follow Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.

At Meyer Jabara Hotels, we strive to build more than just a strong team — we build a meaningful culture. That’s where the J Qualitycomes in. It’s our promise to seek out people who bring more than skills — they bringpurpose,energy, and a sense ofcommunity.

The J Quality is about the Three Js:

• JOYin celebrating everyday moments
• JUMPin when there’s an opportunity to help
• JOINin with others to serve and succeed as one

Do you have the J Quality we’re looking for?

*The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan

Work Location: In person