Front Desk Agent

Holiday-Inn-Express-and-Suite; Asheville (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Employee discount at IHG properties

Free parking

Employee assistance program

Life insurance

Job summary

Holiday Inn Express at the Asheville Outlets is seeking a Front Desk team member to deliver outstanding guest service during daytime shifts. This full-time role includes handling guest transactions accurately and supporting smooth hotel operations.

We offer a robust benefits package including health and vision insurance, PTO, employee discounts at IHG properties, free parking, and life insurance. Join a culture focused on growth, teamwork, and guest satisfaction.

Qualifications

• Friendly and outgoing personality with strong guest-service orientation.
• Excellent customer service skills demonstrated in hospitality.
• Basic knowledge of computer software and programs.
• Strong attention to detail and organizational skills.
• Basic math skills, cash-handling abilities with accuracy.

Responsibilities

• Deliver exceptional guest service during your shift.
• Ensure accurate financial transactions and cash handling.
• Contribute to smooth hotel operations to guarantee guest satisfaction.
• Be self-motivated, organized, and detail-oriented in daily duties.
• Provide daytime front desk coverage and support as needed.

Skills

Friendly and outgoing

Customer service skills

Basic computer skills

Attention to detail

Cash handling

Job description

The Holiday Inn Express at the Asheville Outlets is now considering applications to join our outstanding team at the hotel Front Desk. We understand that for long-term success in a role, competitive compensation and benefits are key considerations for applicants. Below, we outline our attractive benefits and compensation, delve into our workplace culture, and highlight the specifics of this Front Desk role. If this resonates with your skills and experience, we'd love to hear from you!

Full-time associates are qualified for our robust benefits plan. This role is anticipated to be full-time and benefits eligible.

Our benefits include

• Health insurance- with employer contribution
• Vision insurance
• Paid time off
• Employee discount at IHG properties worldwide
• Free parking - easy access from I-40 & 26
• Employee assistance program
• Life insurance - including a $15,000 basic life policy FREE to you

Starting Compensation

$17 / hour

Culture

At the Holiday Inn Express, we foster a culture that revolves around delivering outstanding guest experiences while creating a positive and supportive work environment for our team members. We understand that satisfied employees lead to satisfied guests, and we're dedicated to building a workplace where our team feels valued, appreciated, and supported. Our commitment includes providing ongoing training and development opportunities, encouraging career growth within our company.

Built on a foundation of teamwork, collaboration, and a shared commitment to excellence, we recognize that each employee brings unique value and potential to the table. Our company culture distinguishes us from competitors, and we aim to establish a workplace that employees are proud to be part of and guests are eager to return to each time they visit Asheville.

The Role

As a Front Desk team member, you will play a crucial role in delivering exceptional guest service during your shift. Responsibilities include ensuring accurate financial transactions and contributing to the smooth operation of our hotel to guarantee guest satisfaction. This role requires individuals who are self-motivated, organized, and detail-oriented. If you're someone who thrives on providing top-notch hospitality service, has a knack for organizational detail, and prefers daytime hours, we'd love to hear from you!

Qualifications

• Friendly and outgoing
• Demonstrated customer service skills
• Basic knowledge of computer software and programs
• Strong attention to detail and organizational skills
• Basic math skills, cash-handling skills, and attention to detail

Holiday Inn Express is an equal employment opportunity employer. We provide an inclusive environment and do not discriminate based on race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Holiday Inn Express participates in E-Verify to confirm the employment eligibility of all new hires.