Front Desk Agents

Secrets/Breathless Resorts & Spa; Saint James (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Saint James is seeking a Front Desk Agent to provide exceptional guest service. Responsibilities include checking in/out guests, processing payments, and addressing inquiries. Ideal candidates will have strong communication skills, attention to detail, and previous hospitality experience.

Qualifications

• Previous experience as Front Desk Agent.
• Fluency in a foreign language, preferably Spanish.

Responsibilities

• Check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information to any guest or visitor inquiry.

Skills

Communication

Mathematical Calculations

Customer Service

Attention to Detail

Teamwork

Education

High School Diploma

Some College in Hospitality

Tools

Computer Skills

Job description

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.

JOB OVERVIEW :

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.

Qualifications:

• High school graduate.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
• Ability to provide legible communication and directions.
• Some college or training in hospitality industry.
• Previous experience as Front Desk Agent.
• Previous cashiering experience.
• Knowledge of computers.
• Fluency in a foreign language, preferably Spanish.

SKILLS:

• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
• Ability to focus on guests' needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure of multiple arrivals/departures within any given period of time.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to ensure security of guest room access.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.

We appreciate all interest; however, ONLY shortlisted candidates will be conacted.

If you have previously applied, there is no need to submit another application.