Front Desk Agent

Hyatt Centric; Alexandria (VA); On-site; USD 30,000 - 40,000; Part time

Job summary

An innovative hospitality establishment is seeking enthusiastic Front Desk Agents to join their dynamic team. This role is pivotal in creating memorable experiences for guests, combining exceptional customer service with a welcoming attitude. The company fosters a culture of growth and offers advancement opportunities through its Management Development Program, enabling individuals to rise to management roles in less than a year. With a focus on teamwork and a family-like atmosphere, this position is perfect for those looking to thrive in a supportive environment while enjoying various benefits, including travel discounts and career advancement.

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Onsite Parking

Qualifications

• Prior front desk experience in a Hyatt brand or luxury hotel is ideal.
• Strong communication and listening skills are essential.

Responsibilities

• Welcome guests and manage their information.
• Distribute keys and assign rooms for an excellent stay.

Skills

Customer Service

Communication Skills

Microsoft Office

Fluency in English

Spanish Language Skills

Education

High School Diploma

Hospitality Management Degree

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us:Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agentyou will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

*Hiring for part time role with the possibility of the role becoming full time in the future.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitalitywill shine and set the tone foran unforgettable guest experience

Advancement Opportunities and Professional Career Path:

• Front Office Manager • Operations Manager • Assistant General Manager • General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
• Onsite Parking
• We are conveniently located within walking distance from multiple transportation stations for easy convenience

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

• Prior front desk experience in a Hyatt brand setting or luxury hotel environment is ideal
• Must be able to work an open schedule without restrictions (AM/PM/Weekends)
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
• Valid drivers license and clean driving record

Source: Hospitality Online