Front Desk Administrator - Bloomington

Mindful Support Services; BLOOMINGTON (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

PTO days

Paid holidays

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group is seeking a full-time, in-office Front Desk/Administrative Assistant in Bloomington, MN. The role focuses on delivering excellent customer service, greeting clients, handling phone and email inquiries, and supporting mental health providers with administrative tasks.

Shifts cover Monday–Friday 7:00am–8:00pm and Saturdays 8:00am–4:00pm with some weekend shifts. Benefits include health coverage, PTO, paid holidays, 401k matching, and opportunities for professional

Qualifications

• Customer service experience or ability to learn quickly.
• Ability to multi-task and prioritize effectively.
• Flexible schedule to accommodate M-F 7:00am–8:00pm and rotating Saturdays.

Responsibilities

• Providing excellent customer service over the phone, in person, and via email.
• Creating a warm and welcoming atmosphere for clients.
• Managing the front desk and preparing clients for visits.
• Scheduling client appointments.
• Supporting mental health providers with administrative requests.
• Verifying client insurance benefits.

Skills

Customer service

Communication

Multi-tasking

Scheduling

Administrative support

Insurance verification

Job description

Job Type: Full-time, 100% in-office in Bloomington, MN.

Variable shifts between 7:00am-8:00pm M-F and Saturdays 8:00am-4:00pm

Salary: $19/hr

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 2,300 providers throughout our 20+ locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.

Primary responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

What you’ll need to be successful

• Strong work ethic and ownership of your role
• Ability to multi-task and prioritize
• Willingness to step into uncomfortable situations with clients, providers and coworkers
• Motivation to receive feedback and continually grow
• Schedule flexibility: we are open Monday-Friday 7:00am-8:00pm and Saturdays 8:00am-4:00pm
  • We are offering shifts Mon-Friday with times/shifts of 7am-3pm, 10am-6pm and 12pm-8pm, occasional weekends depending on business needs

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance

• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.