Front Desk Administrator

Vows Bridal; Massachusetts; On-site; USD 25,000 - 33,000; Full time

Job summary

VOWS Bridal is seeking a warm Front Desk Administrator to be the first contact for brides and guests, delivering exceptional service and ensuring smooth daily operations in our boutique. You’ll greet clients, manage check-ins and appointments, handle calls and emails, maintain records, process payments, and support bridal consultants and management.

This on-site role requires reliability, strong organization, and teamwork, with Saturdays required.

Qualifications

• Experience in customer service, hospitality, or front desk operations.
• Strong communication and a friendly, professional attitude.
• Proficiency with computers, email, phone systems, and scheduling software.
• Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Greet brides, guests, and vendors with a warm, professional demeanor to create an exceptional first impression.
• Manage client check-ins, appointment scheduling, confirmations, and daily appointment flow.
• Answer calls, emails, and text messages promptly with accurate information and great service.
• Maintain organized client records, appointment schedules, and administrative files.
• Provide administrative support by managing calendars, paperwork, ordering supplies, and assisting daily boutique operations.
• Process payments and complete POS transactions accurately.
• Collaborate with bridal consultants and management for efficient daily operations and exceptional client experience.
• Keep front desk and reception area clean, organized, and welcoming.

Skills

Customer service

Communication

Organizational skills

Phone etiquette

Scheduling software

Tools

Scheduling software

Job description

We are seeking a warm, friendly, and dedicated Front Desk Administrator to join the VOWS Bridal team. This role is essential in providing exceptional customer service and ensuring the smooth day-to-day operations of our boutique. As the first point of contact for our brides and guests, you’ll create a welcoming atmosphere while supporting our stylists and management team behind the scenes.

*APPLICANTS MUST BE AVAILABLE TO WORK SATURDAYS AS PART OF THEIR REGULAR SCHEDULE.*

Responsibilities:

• Greet brides, guests, and vendors with a warm, friendly, and professional demeanor, creating an exceptional first impression.
• Manage client check-ins, appointment scheduling, confirmations, and daily appointment flow to ensure a seamless boutique experience.
• Answer incoming phone calls, emails, and text messages promptly while providing accurate information and outstanding customer service.
• Maintain organized and accurate client records, appointment schedules, and administrative files.
• Provide administrative support by managing calendars, processing paperwork, ordering office supplies, and assisting with daily boutique operations.
• Process payments and accurately complete point-of-sale transactions.
• Collaborate closely with bridal consultants and management to ensure efficient daily operations and an exceptional client experience.
• Keep the front desk and reception area clean, organized, and welcoming for all guests.
• Assist with boutique events, special projects, and additional administrative or operational tasks as needed.

Qualifications & Experience

• Previous experience in customer service, hospitality, retail, or front desk operations is preferred.
• Strong communication and interpersonal skills with a friendly, professional, and customer-focused attitude.
• Proficiency with computers, email, phone systems, and scheduling software.
• Excellent organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and the ability to maintain accurate records.
• Reliable, dependable, and able to work both independently and collaboratively as part of a team.

Friendly & Welcoming

Creates a positive first impression and makes every bride and guest feel comfortable from the moment they walk through the door.

Organized & Detail-Oriented

Keeps appointments, client information, and daily operations running smoothly while staying on top of multiple tasks.

Reliable & Team-Oriented

Takes initiative, communicates effectively, and works closely with the bridal consultants and management to provide an exceptional experience.

Friendly & Welcoming

Creates a positive first impression and makes every bride and guest feel comfortable from the moment they walk through the door.

Organized & Detail-Oriented

Keeps appointments, client information, and daily operations running smoothly while staying on top of multiple tasks.

Reliable & Team-Oriented

Takes initiative, communicates effectively, and works closely with the bridal consultants and management to provide an exceptional experience.

Friendly & Welcoming

Creates a positive first impression and makes every bride and guest feel comfortable from the moment they walk through the door.

Organized & Detail-Oriented

Keeps appointments, client information, and daily operations running smoothly while staying on top of multiple tasks.

Reliable & Team-Oriented

Takes initiative, communicates effectively, and works closely with the bridal consultants and management to provide an exceptional experience.