Front Desk Administrator

Habitat for Humanity of Greater Cincinnati; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Habitat for Humanity of Greater Cincinnati is seeking a Front Desk Administrator to greet visitors, answer questions about programs and applications, and support multiple departments with clerical tasks. The role requires two years of admin experience and proficiency with Microsoft Office.

The position includes mail distribution, supply management, and basic maintenance coordination, with an emphasis on organization, confidentiality, and teamwork within a community-focused environment.

Qualifications

• Two years of admin support experience
• Microsoft Office Suite proficiency
• Excellent organizational skills
• Strong time management
• Clear written and verbal communication
• Confidentiality
• Ability to work independently and as part of a team
• Ability to manage multiple tasks simultaneously
• Tech-savvy with office equipment and software

Responsibilities

• Serve as receptionist and first point of contact for visitors
• Answer general questions about Habitat programs and applications
• Complete annual training for departments
• Manage inbound/outbound mail for all departments
• Support departments with data entry, scheduling, document prep, and projects
• Stock and maintain office supplies and common areas
• Order food for departments and committees as needed
• Handle building maintenance requests and other duties as assigned

Tools

Raiser’s Edge

Microsoft Teams

SharePoint

Job description

The Front Desk Administrator is responsible for providing administrative support to the office and serving as the receptionist at the front desk. This role plays a part in Habitat for Humanity Greater Cincinnati’s mission by serving as the first point of contact for homebuyer and repair applicants, donors, and partners, and by keeping the administrative work of every department running smoothly and the office clean and organized.

Our Core Values

We ask everyone on our team to be aligned with the following values:

• We Put Mission First – We lead with purpose, serve our community, and treat every person with dignity and respect.
• We Deliver Impact – We hold a high bar for quality and results, measure what matters, and continuously improve.
• We Take Ownership – We are fully responsible for outcomes, act with initiative, and solve problems without waiting.
• We Act with Integrity – We are honest, transparent, and ethical in all interactions, and we build trust by being consistent and accountable.
• We Work as One Team – We communicate clearly, collaborate across teams and community partners, and prioritize shared goals over individual agendas.

Position Responsibilities

• Serve as the receptionist at the front desk, greet and direct all visitors.
• Field all general questions externally – should be informed and able to answer general questions related to Habitat programs and ReStores, including the homebuyer and repair application process.
• Complete required training for select departments annually.
• Manage and distribute incoming mail for all departments.
• Manage all outbound mail requests including but not limited to mailing applications, mail merges, printing letters/envelopes, and stuffing/stamping envelops organization wide.
• Complete administrative tasks for all departments as assigned. Tasks may include, but are not limited to, data entry, printing, scheduling, research, document preparation, and other administrative projects. Some responsibilities will be ongoing, while others will be assigned as needed.
• Responsible for stocking all kitchen spaces, office, janitor closet, and operations supplies.
• Responsible for upkeep in common areas.
• Responsible to order food for departments and committees as requested.
• Complete building maintenance requests as needed.
• Other duties as assigned.

Qualifications

• Two years of administrative support experience required.
• Microsoft Office Suite experience and proficiency required.
• Excellent organizational, attention to detail, and time management skills.
• Skill in organizing, prioritizing, and managing multiple tasks simultaneously.
• Effective written and oral communication skills.
• Requires business clerical math accuracy.
• Requires the ability to work for extended periods of time at a desk and computer.
• Capable of acting independently and effectively.
• Moderate to advanced level of technical skill with office equipment and computer programs.
• Ability to maintain a high level of confidentiality.
• Ability to perform as a team player, combined with the ability to work independently with limited supervision.
• Experience with these programs is considered an asset: Raiser’s Edge, Microsoft products including Teams & SharePoint.