Front Desk Administrator

Curalta Foot & Ankle; Broomall (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Curalta Foot + Ankle, LLC is seeking a Full Front Desk Administrator for our Broomall, PA office. This position greets patients, manages the EMR, handles registrations, check-ins and check-outs, schedules follow-ups, and coordinates with physicians to ensure a smooth patient experience.

The FDA will answer calls, respond to emails, and maintain HIPAA and OSHA compliance, striving to provide an above-and-beyond level of service in a fast-growing podiatry practice.

Qualifications

• HS Diploma or GED required.
• 2+ years of experience in medical reception.
• Experience with EMR systems and front desk duties.

Responsibilities

• Greet patients on arrival and assist with required forms.
• Register new patients into the EMR with accuracy and validate demographics and insurance.
• Check-in and check-out patients, collect copays and balances, and schedule follow-ups.
• Confirm appointments by phone and coordinate with physicians as needed.
• Answer and direct phone calls and emails professionally and promptly.
• Maintain HIPAA and OSHA compliance and ensure patient information security.
• Run Daily Close reports and ensure transactions balance in the EMR.
• Perform other related duties as assigned.

Skills

Multitasking

Time management

Patient care

Calm demeanor

Professionalism

Team player

Education

HS Diploma/GED

Job description

Curalta Foot + Ankle, LLC, is a fast-growing Podiatry practice that values an "Above & Beyond" approach to patient service.

This opportunity is for aFull Front Desk Administratorfor our Broomall, PAoffice. The Front Desk Administrator (FDA) is the first and last person to interact with each visitor to a Curalta Foot & Ankle location. The FDA personifies our Above & Beyond approach to patient service and sets the tone for every appointment. They manage the front desk and handle any necessary administrative duties to create a welcoming environment for a better patient experience.

Essential Functions, Job Duties & Responsibilities

• Greets patients visiting the office upon arrival, as well as say goodbye at the departure
• Be approachable and available to answer any questions and assist with completing the required forms
• Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient charts
• Check-In returning patients in the EMR, confirming all necessary documentation is in place, including completing the Yearly Update Form
• Check-Out patients on the EMR, including collecting necessary Copays, outstanding balances, and any cost of products sold in office, as well as obtaining any signatures required for products or services provided in the office, and scheduling follow-up appointments
• Confirm patient appointments by phone, ensuring accuracy of all details including the Physician, timing and, if necessary, rescheduling accordingly
• Answer and direct phone calls in a timely manner with a positive attitude, being sure to handle all queries with compassion and professionalism
• Answer emails and voicemail messages as required, promptly and courteously
• Scan and process additional paperwork into the patient EMR, as necessary
• Comply strictly with OSHA (Occupational Safety and Health Administration) safety standards and HIPAA (Health Insurance Portability and Accountability) medical care regulations to guarantee the safety of our patients and security of their personal information
• Run Daily Close reports, ensuring all transactions are registered in the EMR and balanced accordingly
• Performs other related duties as assigned

Education & Experience

• HS Diploma/GED equivalent required
• 2+ years' experience in medical reception

Skills and Abilities

• Ability to multi-task and work in a dynamic environment.
• Excellent time management and the ability to prioritize direct patient care

• Calm, professional demeanor
• Friendly, courteous, and service minded
• Efficient, thorough, and detail-oriented
• Team player with a focus on always improving the patient experience

Physical Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable the employee with disabilities to perform the essential functions of the position, absent undue hardship.