Front Desk Administrator

Curalta Foot & Ankle; Lansdale (Montgomery County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Pay range: $18–$21 per hour

Job summary

Independence Foot & Ankle Associates, affiliated with Curalta Foot + Ankle, LLC, seeks a Front Desk Administrator for the Lansdale, PA office. The role is in-office, Monday–Friday, handling patient check-in/out, EMR data entry, and front-desk duties to ensure a welcoming patient experience.

The ideal candidate has a HS diploma and at least 2 years in medical reception, with a professional, friendly demeanor and strong multitasking abilities.

Qualifications

• HS Diploma/GED equivalent required.
• 2+ years' experience in medical reception.

Responsibilities

• Greet patients visiting the office upon arrival and see them to their appointment.
• Register new patients into the EMR with demographic and insurance info, scan documents.
• Check-In returning patients in EMR and update yearly forms.
• Check-Out patients, collect copays and balances, and schedule follow-ups.
• Confirm appointments by phone and reschedule as needed.
• Answer calls and emails promptly with professionalism.
• Scan and process paperwork into EMR; ensure HIPAA compliance.
• Run Daily Close reports and balance transactions.

Skills

Multi-tasking

Time management

Calm demeanor

Friendly service

Detail oriented

Team player

Education

HS Diploma/GED

Job description

Independence Foot & Ankle Associates an affiliate of Curalta Foot + Ankle, LLC, has an opportunity for a Full Time The Front Desk Administrator for our Lansdale, PA office. This role is in the office Monday- Friday.

The Front Desk Administrator (FDA) is the first and last person to interact with each visitor to a Curalta Foot & Ankle location. The FDA personifies our Above & Beyond approach to patient service and sets the tone for every appointment. They manage the front desk and handle any necessary administrative duties to create a welcoming environment for a better patient experience.

Essential Functions, Job Duties & Responsibilities

• Greet patients visiting the office upon arrival, as well as say goodbye at their departure
• Be approachable and available to answer any questions and assist with completing the required forms
• Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient charts
• Check-In returning patients in the EMR, confirming all necessary documentation is in place, including completing the Yearly Update Form
• Check-Out patients on the EMR, including collecting necessary Copays, outstanding balances, and any cost of products sold in office, as well as obtaining any signatures required for products or services provided in the office, and scheduling follow-up appointments
• Confirm patient appointments by phone, ensuring accuracy of all details including the Physician, timing and, if necessary, rescheduling accordingly
• Answer and direct phone calls in a timely manner with a positive attitude, being sure to handle all queries with compassion and professionalism
• Answer emails and voicemail messages as required, promptly and courteously
• Scan and process additional paperwork into the patient EMR, as necessary
• Comply strictly with OSHA (Occupational Safety and Health Administration) safety standards and HIPAA (Health Insurance Portability and Accountability) medical care regulations to guarantee the safety of our patients and security of their personal information
• Run Daily Close reports, ensuring all transactions are registered in the EMR and balanced accordingly
• Performs other related duties as assigned

Education & Experience

• HS Diploma/GED equivalent required
• 2+ years' experience in medical reception

Skills And Abilities

• Ability to multi-task and work in a dynamic environment.
• Excellent time management and the ability to prioritize direct patient care.
• Calm, professional demeanor
• Friendly, courteous, and service minded
• Efficient, thorough, and detail-oriented
• Team player with a focus on always improving the patient experience

Physical Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Pay Range: $18 - $21 per hour