Front Desk Administrator

New Mexico Department of Health; Albuquerque (NM); On-site; USD 25,000 - 39,000; Full time

Job summary

The New Mexico Department of Health is seeking a detail-oriented administrative support professional to coordinate day-to-day operations and serve as a central point of contact for NMDOH and NMHCA staff, vendors and visitors. The role emphasizes organized workflows, digital resources, and responsive administrative service.

Ideal candidates will have a High School diploma or equivalent with two years’ office administration experience and proficiency in Microsoft 365.

Qualifications

• High School diploma or equivalent; two years of office administration experience preferred.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams).

Responsibilities

• Process work orders from lease monitors and route to the appropriate contact.
• Communicate with NMDOH/NMHCA staff via email, Teams and phone.
• Receive, sign for and coordinate pickup of packages; check in visitors and issue badges.
• Issue and collect workstation keys; conduct building walk-thrus to maintain seating charts and records.

Skills

Strong interpersonal & communication

Customer-service mindset

Education

High School diploma or equivalent

Tools

Microsoft 365

Job description

Interviews are anticipated within two (2) weeks of closing date. The New Mexico Department of Health (NMDOH) is the primary public health governmental agency of the State of New Mexico. The Department of Health is composed of various organizational units with different functions and activities. NMDOH Facilities Division is responsible for the Office of Facilities Management (Capital Project Management, Capital Asset Management, Leased and Owned Property Management, Risk and Loss Management and Vehicle and Fleet Management).

Why does the job exist?

This position exists to provide excellent customer service along with essential administrative and operational support, ensuring the efficient coordination of day-to-day functions. It serves as a central point of coordination for NMDOH and New Mexico Health Care Authority (NMHCA) staff, property management, visitors, vendors, contractors, constituents, external partners and officials from other agencies. The role strengthens organizational efficiency by documenting procedures, maintaining shared digital resources and improving administrative workflows and systems. It also ensures that information and operational processes are organized, accessible and consistently maintained.

How does it get done?

Responsibilities include, but are not limited to: processing work orders from lease monitors and routing them to the appropriate contact; communicating with NMDOH/NMHCA employees via email, Teams and phone; receiving, signing for and coordinating the pickup of packages; checking visitors in and out, issuing visitor badges and notifying employees when their guests arrive; processing employee badge requests from lease monitors through property management for issuing, deactivating and reissuing badges; issuing and collecting workstation keys; conduct routine walk-thrus of the building in order to ensure the seating chart remains current and accurate. The position also provides various high-level administrative support tasks as assigned to ensure efficient daily operations.

Who are the customers?

NMDOH and NMHCA divisions and staff, building property management, constituents, customers, private-sector professionals and officials from other government agencies.

Ideal Candidate

The ideal candidate is a highly organized, dependable and service-oriented professional with a positive, can-do attitude and the ability to work both collaboratively and independently in a support role. Strong interpersonal and communication skills are essential, as this position regularly engages with NMDOH and NMHCA staff, property management, visitors, vendors, contractors, constituents, external partners and officials from other agencies. The candidate should demonstrate strong follow-through, attention to detail and the capacity to manage multiple priorities while providing responsive, high-quality support with minimal supervision. Proficiency in Microsoft 365 applications is important, along with the ability to learn and utilize additional digital tools that enhance administrative efficiency. A successful candidate will be proactive, adaptable, solutions-oriented and committed to building and maintaining positive working relationships across NMDOH and NMHCA.

High School diploma or equivalent and two (2) years work experience in office administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

Must possess and maintain a valid Driver's License.

Working Conditions

Work is performed in a standard office setting with exposure to visual/video display terminal (VDT) and extensive use of computers and other office equipment, prolonged periods of sitting and typing. The ability to lift 25 pounds. This job may require use of a state vehicle.

Bargaining Unit Position

This position is covered by a collective bargaining agreement, and all terms/conditions of that agreement apply and must be adhered to.