Front Desk & Administrative Aide - Student Support

The Chronicle Of Higher Education, Inc.; Hoffman Estates (IL); On-site; Full time

Job description

ABOUT US

QUALIFICATIONS

1. High school diploma.
2. Excellent communication and interpersonal skills.
3. Ability to collaborate effectively with ADS staff.
4. Strong problem‑solving skills and quick learner.
5. Patience and empathy; maintaining confidentiality in all our work.

JOB DESCRIPTION

General Function:

• Provide general assistance as determined by the department.

ABOUT THE TEAM

RESPONSIBILITIES

Student aide/Front Desk

• Greet/direct students, visitors, staff and faculty and provide customer service at the front desk.
• Answer phone calls and assist callers, or messages through TEAMS.
• Schedule appointments in our proprietary software system and make custom requests as appropriate.
• Provide information about ADS processes and events.
• Perform data entry tasks – sort and distribute mail.
• Scan or print documents as needed.
• Keep office supplies organized and stocked.
• Assist staff with administrative tasks.
• Help with organizing ADS events.
• Being bilingual in Spanish or American Sign Language is an added advantage.

Lab Aide position assists a student with a disability/disabilities in a lab class; may include providing manual manipulation of papers, books, other lab work as needed.