Front Desk

Arch Amenities Group; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Arch Amenities Group is seeking a Front Desk Associate at The Epicurean Hotel in south Tampa. You will warmly greet guests, manage check-ins, process payments, and assist with reservations for spa services and programs.

The role emphasizes excellent communication, service, and professionalism to uphold the Arch Amenities Group Experience. Candidates should have a High School diploma (college degree preferred), strong money-handling experience, and the ability to stand for long periods while

Qualifications

• High School diploma required; college degree preferred.
• Experience handling money and payments.
• Excellent communication and customer service skills.
• Ability to stand for long periods and lift up to 25 lbs.
• Professional appearance and discretion.

Responsibilities

• Greet guests and members warmly and provide information about services and amenities.
• Process transactions and payments accurately.
• Maintain cleanliness and organization of the front desk area.
• Answer inquiries and assist with reservations for spa services and programs.
• Communicate with staff and report incidents as needed.
• Assist with basic administrative tasks and open/close procedures.

Skills

Communication

Customer service

Team player

Organization

Adaptability

Standing long periods

Education

High School diploma

College degree preferred

Tools

POS systems

Office equipment

Computer skills

Job description

This position will be located at The Epicurean Hotel at the prestigious Spa Evangeline, located in south Tampa. Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology.

The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue.

Job Summary

The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.

Key Responsibilities

• Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
• Keeps the area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication books.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money.
• Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
• Additional duties as assigned.

Qualifications

• High School diploma but college degree preferred.
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs. Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

Active Position -- Walking, jogging, running

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

Stoop/kneel/crouch or crawl -- Position self, move

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Aff\irmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.