Front Desk

Ideal Home Care Services; Village of Islandia (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Ideal Home Care Services in Islandia, NY, a trusted provider of in-home care, seeks a Front Desk Coordinator who is fluent in Spanish and English. You will greet clients, coordinate scheduling for caregivers, and maintain accurate records with a focus on service excellence.

The role requires strong communication, organizational skills, and the ability to work calmly in a fast-paced environment while upholding discretion and professionalism.

Qualifications

• Bilingual in Spanish and English required.
• High school diploma or equivalent required; healthcare-related education is a plus.
• 1–2 years of customer service or administrative experience.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced environment with discretion and professionalism.

Responsibilities

• Greet clients, families, and referral sources in a professional manner.
• Coordinate scheduling and logistics for caregivers and clients.
• Manage and maintain accurate records and databases.
• Provide exceptional customer service and resolve issues promptly.
• Collaborate with the care team to ensure seamless transitions and high-quality care.

Skills

Bilingual proficiency in Spanish and 英

Education

High school diploma or equivalent

Job description

Front Desk Coordinator (Bilingual Spanish)

Islandia, NY, USA

Ideal Home Care Services, a leading provider of in-home care services, is seeking a highly motivated and detail-oriented Front Desk Coordinator (Bilingual Spanish) to join our team. Our agency was founded with the unique mission of providing care services to not just seniors, but to others who may benefit from them as well, including recovering surgery patients, expectant mothers, physically challenged individuals, veterans, and car accident victims who may have a difficult time caring for themselves in the home.

About the Role

As a Front Desk Coordinator (Bilingual Spanish), you will play a critical role in ensuring the smooth day-to-day operations of our agency. Your responsibilities will include:

• Greeting and communicating with clients, families, and referral sources in a professional and courteous manner

• Coordinating scheduling and logistics for our caregivers and clients

• Managing and maintaining accurate and up-to-date records and databases

• Providing exceptional customer service and resolving any issues or concerns in a timely and professional manner

• Collaborating with our care team to ensure seamless transitions and high-quality care

• Utilizing your bilingual skills in Spanish to effectively communicate with clients and families

Requirements

• Bilingual proficiency in Spanish and English

• High school diploma or equivalent required (post-secondary education in healthcare or a related field an asset)

• Minimum 1-2 years of experience in a customer service or administrative role

• Excellent communication, problem-solving, and organizational skills

• Ability to work in a fast-paced environment with discretion and professionalism

If you are a motivated and compassionate individual looking for a rewarding career in healthcare, we encourage you to apply for this dynamic opportunity. Please join our team and help us make a difference in the lives of our clients.