Front Desk

PALMER SMILES PC; Springfield (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Paid time off

Training & development

Job summary

Palmer Smiles PC is seeking a capable Front Desk Representative to join our dental practice. The ideal candidate has 3–5 years of hands-on experience at the front desk, with a solid understanding of dental terminology, insurance coordination, scheduling, and practice management systems.

You will work independently in a fast-paced environment, communicating professionally with patients and insurance providers, and handling multiple responsibilities with precision and care.

Qualifications

• 3–5 years of hands-on experience at the front desk of a dental practice.
• Strong understanding of dental terminology, insurance, treatment coordination, scheduling, and practice management systems.
• Ability to work independently and manage a busy schedule with accuracy.

Responsibilities

• Manage and maintain the doctor's daily and future schedules.
• Coordinate appointments for consultations, restorative procedures, hygiene, emergencies, and follow-up visits.
• Confirm appointments and follow up on missed or canceled appointments.

Skills

Dental front desk

Scheduling

Insurance coordination

Communication

Detail orientation

Tools

Dentrix

Dentrix Ascend

Open Dental

Eaglesoft

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Paid time off
• Training & development

FRONT DESK REPRESENTATIVE – DENTAL PRACTICE

Position: Front Desk Representative / Dental Receptionist

Employment Type:Part -time/Full-Time

Experience Required: 3–5 years of dental front-desk experience

Position Summary

We are seeking an experienced, organized, and detail-oriented Front Desk Representative to join our dental practice. The ideal candidate will have 3–5 years of hands‑on experience working at the front desk of a dental practice and have a strong understanding of dental terminology, insurance, treatment coordination, scheduling, and practice management systems.

The candidate must be comfortable working independently, managing a busy doctor's schedule, communicating professionally with patients and insurance companies, and handling multiple responsibilities while maintaining accuracy and attention to detail.

Key Responsibilities

Patient Scheduling & Doctor's Schedule

• Manage and maintain the doctor's daily and future schedules efficiently.
• Schedule new and existing patients according to treatment needs and practice protocols.
• Coordinate appointments for consultations, restorative procedures, hygiene, emergencies, and follow‑up visits.
• Optimize the doctor's schedule to minimize gaps and maximize productivity.
• Confirm appointments and follow up with patients regarding missed or canceled appointments.
• Coordinate treatment appointments based on doctor recommendations and treatment plans.
• Handle emergency appointments appropriately and efficiently.

Dental Insurance & Pre‑Determinations

• Verify patient dental insurance eligibility and benefits.
• Accurately understand and interpret dental insurance plans, limitations, exclusions, deductibles, annual maximums, waiting periods, and frequency limitations.
• Prepare and submit insurance pre‑determinations / pre‑authorizations for recommended treatment.
• Follow up on pending pre‑determinations and document responses in the patient's account.
• Communicate insurance information and estimated patient portions clearly to patients.
• Work with insurance companies regarding claims, benefits, denials, and payment inquiries.
• Maintain accurate insurance information in the practice management system.

Insurance Knowledge

The candidate should be experienced working with major dental insurance plans, including but not limited to:

• MassHealth
• Delta Dental
• Aetna Dental
• Blue Cross Blue Shield Dental
• Cigna Dental
• Guardian
• MetLife
• UnitedHealthcare Dental
• Principal
• And other PPO and government dental plans

Experience with Massachusetts dental insurance plans and MassHealth dental benefits is strongly preferred.

Dental Knowledge

The ideal candidate should be well‑versed in common dental terminology, procedures, and treatment planning, including:

• Preventive care and hygiene
• Periodic exams and comprehensive exams
• X‑rays and imaging
• Fillings/restorations
• Crowns and bridges
• Root canals
• Extractions
• Dentures and partial dentures
• Implants
• Implant restorations
• Oral surgery
• Periodontal procedures
• Night guards
• Emergency dental treatment
• Treatment plans and sequencing

Candidate should be able to understand doctor treatment plans and appropriately schedule patients based on the recommended procedures.

Computer & Practice Management Systems

• Strong computer skills and ability to learn and use dental practice management software.
• Experience with dental software such as Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, or similar systems preferred.
• Accurately enter and update patient information.
• Maintain electronic patient records.
• Generate and review practice reports.
• Run daily, weekly, and monthly reports as required by management.
• Monitor schedules, production, collections, outstanding balances, and other front‑office metrics.
• Perform data entry accurately and efficiently.