Front Desk

Retro Fitness - Annapolis; Maryland; On-site; USD 31,000 - 42,000; Full time

Job summary

Retro Fitness Annapolis is seeking a Front Desk Staff Member to greet members, check them in, and support daily operations at our facility. You will help ensure a friendly, efficient experience for all members while upholding brand standards.

You will handle member issues, drive membership sales and retention, assist with in-store merchandise, and ensure a safe, clean environment. Shifts may include opening or closing responsibilities with proper attire and punctuality.

Responsibilities

• Greet and check in members as they arrive.
• Resolve member issues promptly and professionally.
• Drive membership sales and retention.
• Follow up with prospects.
• Sell in-store merchandise (smoothies, drinks, Pro Shop items).
• Maintain a safe, clean environment for all.
• Assist with downtime tasks, upkeep, and facility walk-throughs.
• Open and close the facility as scheduled.
• Follow company policies and procedures.

Job description

Job Description

Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.

Responsibilities of Front Desk Staff Member

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
• Ensuring a safe and clean environment for all members and staff.
• Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.