Front Desk CLOSER

Retro Fitness; Neptune City (NJ); On-site; USD 20,664 - 27,552; Part time

Job summary

Retro Fitness in Neptune City is seeking a Front Desk Employee to serve as the face of their outlet. This role requires great communication skills and a positive attitude to ensure a welcoming member experience. Responsibilities include greeting members, resolving issues, and promoting memberships.

Ideal candidates should be punctual, responsible, and preferably have prior sales experience. Compensation starts at $18.00 per hour, with flexible working hours.

Qualifications

• CPR/AED training preferred.
• Successful completion of all Retro University courses.

Responsibilities

• Greet and check in members as they arrive.
• Resolve member issues effectively.
• Handle membership sales and retention.
• Follow up with prospects.
• Sell in-store merchandise.
• Ensure a safe and clean environment.
• Perform opening and closing tasks as scheduled.

Skills

Positive upbeat personality

Effective communication skills

Customer service oriented

Ability to multi-task

Attention to detail

Sales experience in retail

Job description

Front Desk Employee

The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be team oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience.

Live by the RETRO values – integRity, dEdication, consisTency, expeRience and innOvation!

Requirements

• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multi-task.
• Customer service oriented.
• Punctual, responsible and pays attention to detail.
• CPR/AED training preferred.
• Prior sales experience in a retail setting is preferred.
• Successful completion of all Retro University courses.

Environment

Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.

Direct Report

This position is supervised by the following:

• Retro Fitness General Manager

Mission Statement

Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
• Ensuring a safe and clean environment for all members and staff.
• Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heels, or open‑toe shoes or sandals are allowed. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.

Compensation: $18.00 per hour