Front Desk

Bravoz; Jacksonville (FL); On-site; USD 24,000 - 30,000; Full time

Job summary

Bravoz, located at Bravoz Entertainment Center, seeks a Front Desk Associate to greet guests, answer questions, and drive sales at the check-in and admissions desk.

You will guide guests through waivers, bookings, and payments, while staying energetic and detail-oriented in a fast-paced, fun environment. Training is provided for the right candidate, including weekend and holiday shifts.

Qualifications

• Experience in customer service or cash handling is preferred.
• Able to work weekends, evenings, and holidays.
• Strong communication skills in person and on the phone.

Responsibilities

• Greet guests with enthusiasm.
• Sell passes, memberships, parties, and add-ons.
• Assist with waivers, check-ins, and party bookings.
• Process payments accurately (cash, cards).
• Know attractions, prices, policies, and promos.

Skills

Customer service

Cash handling

Communication

Sales

Problem solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk

JOB DESCRIPTION: FRONT DESK ASSOCIATE

Title: Front Desk Associate (a.k.a. Director of First Impressions)
Reports To: Front Desk Supervisor or General Manager
Location: Bravoz Entertainment Center

About the Role:
Love meeting new people? Thrive on making someone’s day? As a Front Desk Associate at Bravoz, you’re the friendly face that sets the stage for a guest’s entire visit. Sell them the fun. Answer their questions. Make check-in a breeze. And do it all with a big Bravoz smile.

What You’ll Be Doing:

• Be the welcome wagon: Greet every guest with genuine excitement.
• Sell the fun: Recommend passes, season memberships, parties, and cool add-ons.
• Make it easy: Help with waivers, check-ins, and party bookings.
• Handle payments like a pro: Cash, cards—keep it accurate and smooth.
• Be the info guru: Know all the attractions, prices, policies, and promos.
• Answer the phone like a rockstar: Friendly, clear, and helpful every time.
• Keep it looking good: Tidy, stocked, and guest-ready.
• Solve problems on the fly (with help from your team when needed).
• Spread the Bravoz spirit everywhere you go.

Who You Are:

• At least 16 years old (or meet local age requirements).
• Super friendly and approachable.
• Great communicator—both in person and on the phone.
• Detail-oriented when handling cash and bookings.
• Enjoys working in a busy, lively environment.
• Previous customer service or cash-handling experience is a plus (but we’ll train the right person!).
• Able to work weekends, evenings, and holidays.

What You’ll Gain:

• A dynamic, people-focused role.
• Sales and customer service skills you’ll use forever.
• A fun team that knows how to celebrate every day.
• The chance to help guests create memories they’ll never forget.