Front Desk

One and Only Fitness Consulting; Houston (TX); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Opportunities for advancement

Employee discounts

Flexible schedule

Job summary

One & Only Fitness Consulting is seeking a Front Desk Associate to oversee front desk operations, greet members, process memberships, and handle daily transactions in a welcoming, secure gym environment.

The ideal candidate demonstrates trustworthiness, reliability, and a strong commitment to professionalism, with attention to detail and excellent communication skills to maintain a positive experience for members and guests.

Qualifications

• Trustworthiness and integrity to handle confidential information.
• Reliability in attendance, punctuality, and dependability.
• Accountability for tasks without constant supervision.
• Professionalism in interactions with members and coworkers.
• Attention to detail in opening/closing and payments.
• Clear, professional communication on-site and over the phone.
• Ability to identify issues and escalate appropriately.
• Proactive work attitude and facility maintenance.

Responsibilities

• Open and close procedures; secure the facility and ensure readiness for members.
• Greet members, check-ins, answer inquiries, and process transactions professionally.

Skills

Trustworthy

Reliability

Accountability

Professionalism

Attention to Detail

Communication Skills

Problem-Solving

Initiative

Job description

Benefits

• Opportunity for advancement
• Employee discounts
• Flexible schedule

Position Overview

The Gym Front Desk Associate is responsible for overseeing front desk operations and helping ensure the gym runs smoothly, efficiently, and professionally. This individual serves as the first point of contact for members and guests and is expected to provide excellent customer service while maintaining a safe, clean, organized, and welcoming environment.

This position requires a high level of trust, reliability, professionalism, and attention to detail. The employee will be entrusted with opening and closing responsibilities, handling confidential member and payment information, answering phone calls, processing transactions, and monitoring the overall functionality of daily gym operations.

Key Responsibilities

1. Opening and Closing Procedures

• Arrive on time and complete all required opening and closing duties.
• Open and secure the facility according to established procedures.
• Ensure gym equipment, lighting, music, and other necessary systems are functioning properly.
• Verify that the facility is clean, organized, and ready for members.
• Complete closing checklists and ensure all equipment and areas are properly secured.
• Follow all security procedures, including locking doors and setting alarms when applicable.

2. Front Desk and Customer Service

• Greet members and guests in a friendly, professional, and welcoming manner.
• Check members in and assist with membership-related questions.
• Answer incoming phone calls and respond to inquiries professionally.
• Communicate gym policies, membership options, and general information.
• Handle member concerns and complaints appropriately, escalating issues to management when necessary.
• Maintain a professional and positive atmosphere at the front desk.

Qualifications and Expectations

The ideal candidate must demonstrate:

• Trustworthiness and Integrity: Ability to handle confidential financial and personal information responsibly.
• Reliability: Consistent attendance, punctuality, and dependability.
• Accountability: Takes ownership of responsibilities and completes assigned tasks without constant supervision.
• Professionalism: Maintains a positive, respectful, and professional attitude with members, guests, and coworkers.
• Attention to Detail: Follows opening and closing procedures and accurately handles payments and administrative tasks.
• Communication Skills: Communicates clearly and professionally in person and over the phone.
• Problem-Solving: Able to recognize issues, take appropriate action, and notify management when necessary.
• Initiative: Does not wait to be told what needs to be done and takes pride in maintaining the facility.