Front Desk

Retro Fitness; Garland (TX); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Training & development

Vision insurance

Wellness resources

Job summary

Retro Fitness in Garland, TX is seeking a Front Desk Associate to welcome members and guests with energy and professionalism. You will manage check-ins, answer phones, and actively promote memberships, personal training, and retail products in a fast-paced club environment.

You’ll handle questions, billing, and account updates, give tours, and convert guests into members. The role requires early mornings, evenings, and weekend availability, with opportunities for growth into sales or management.

Qualifications

• Greet and check in members and guests with energy and professionalism.
• Answer phones, assist with questions, billing, and account updates.
• Able to multitask in a fast-paced environment.

Responsibilities

• Greet and check in members and guests with energy and professionalism.
• Answer phones and assist with questions, billing, and account updates.
• Sell memberships, personal training, smoothies, and DotFIT supplements.
• Give tours and convert guests into members.
• Handle multiple priorities in a fast-paced environment.
• Keep the front desk clean, organized, and stocked.
• Support daily club operations and team communication.

Skills

Customer service

Sales

Multitasking

Communication

Time management

Team player

Reliability

Job description

About The Role

The Front Desk is the face of the club. You are the first and last impression for every member and guest.

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Training & development
• Vision insurance
• Wellness resources

About The Role

This is a fast-paced, high-energy role where you will manage check-ins, answer phones, support members, and actively promote memberships, personal training, and retail products.

Important

This role requires working a mix of early morning, evening, and weekend shifts. You will also be expected to confidently recommend and sell memberships, smoothies, and supplements.

What You’ll Do

Greet and check in members and guests with energy and professionalism

• Answer phones and assist with questions, billing, and account updates
• Sell memberships, personal training, smoothies, and DotFIT supplements
• Give tours and convert guests into members
• Handle multiple priorities at once in a fast-paced environment
• Keep the front desk clean, organized, and fully stocked
• Support daily club operations and communication with the team

You are expected to take ownership of the front desk and create a great experience every shift.

What We’re Looking For

Reliable and shows up on time every shift

• Comfortable working in a fast-paced, high-volume environment
• Confident communicating with members and asking for the sale
• Able to multitask and stay organized under pressure
• Positive, energetic, and team-oriented
• Available to work early mornings, evenings, and weekends

Compensation

Hourly pay based on experience: $12 to $15

• Opportunity to earn additional income through sales performance

What You Get

Free Retro Fitness membership

• Discounts on retail and personal training
• Flexible scheduling
• Growth opportunities into sales, operations, or management

Compensation: $12.00 - $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!

Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com.