Front Desk

GoDoG; Durham (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dental and vision benefits

401(k) with company match

Medical benefits after 6 months

DigIn Shared Ownership Program

Discounted DayPlay

Job summary

GoDog in Durham is seeking an enthusiastic Customer Service Specialist to join our busy front desk team serving clients and their pets. This hands-on role blends hospitality with basic animal care, requiring warmth, professionalism, and reliability.

You will greet clients, manage check-ins, coordinate scheduling, and handle POS transactions while keeping a clean, welcoming lobby. Training is provided; experience with dogs/cats is a plus.

Qualifications

• Strong customer service and reception skills.
• Excellent verbal and written communication.
• Organized, task-oriented, and detail-oriented.
• Reliable with strong time management skills.
• Genuine love and respect for all animals.

Responsibilities

• Providing outstanding customer service and exceeding client expectations
• Maintaining a clean, organized, and welcoming lobby and front desk area
• Following all standard operating procedures; managing check-ins, scheduling, and POS transactions
• Handling dogs of all sizes and energy levels, including large and boisterous dogs
• Assisting with animal care, including cat care
• Communicating clearly and professionally with clients and team members

Skills

Customer service

Reception

Communication

Time management

Animal care

Job description

GoDog is a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

About the role

GO DOG Durham, a premier dog daycare and boarding kennel, is seeking enthusiastic, motivated, hospitality-minded Customer Service Specialists to join our front desk team. We are looking for reliable, organized individuals with a passion for elevated customer service and hands-on animal care.

The ideal candidate is friendly, warm, courteous, and professional, with the ability to interact confidently with people of all ages, as well as dogs and cats. A strong work ethic, upbeat attitude, and attention to detail are essential.

Position Overview

This is a hands-on position that supports the daily flow of business while delivering an exceptional experience for clients and their pets.

Responsibilities

• Providing outstanding customer service and exceeding client expectations
• Maintaining a clean, organized, and welcoming lobby and front desk area
• Following all standard operating proceduresManaging check-ins, scheduling, and POS transactions
• Handling dogs of all sizes and energy levels, including large and boisterous dogs
• Assisting with animal care, including cat care
• Communicating clearly and professionally with clients and team members

Qualifications

Preferred Experience

• Experience working with dogs and/or cats
• Comfort handling large, energetic dogs
• Prior hotel front desk, reception, scheduling, or check-in desk experience is a plus
• Basic canine behavior knowledge

Ideal Candidates Will Have

• Strong customer service and reception skills
• Excellent verbal and written communication
• Organized, task-oriented, and detail-oriented
• Reliable with strong time management skills
• A welcoming disposition and positive attitude
• Genuine love and respect for all animals

What to Expect When Applying

• Phone screening regarding your application.
• An in-person interview to meet the team, tour the location, and get a glimpse of what your day-to-day will be like.
• Orientation and training classes covering company policies, procedures, dog body language, and behavior.

What We Offer

• Dental and vision benefits kick in shortly after your start date
• At 90 days you're eligible for a 401(k) with up to 4% company match
• At 6 months, medical benefits become available to full-time teammates
• After one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success
• Many locations also offer teammates discounted DayPlay as a little extra perk

GoDog with Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.