Front Desk

ADVOCARE, LLC; Cherry Hill Township (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

HSAs/FSAs

PTO

Commuter benefits

Group insurance

Job summary

Advocare, LLC is seeking a Front Desk Receptionist to greet patients, manage front-office communications, and support scheduling in a professional medical office in New Jersey. You will provide excellent customer service, handle messages, and help maintain a welcoming environment for patients, staff, and visitors.

The role requires high school diploma and preferred prior front desk or medical office experience, with proficiency in Microsoft Office and EMR familiarity.

Qualifications

• Excellent customer service and communication skills.
• Ability to maintain professionalism, confidentiality, and diplomacy.
• Strong interpersonal skills with the ability to work with diverse individuals.
• Detail-oriented with strong follow-up and multitasking capabilities.
• Adaptable and flexible in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency.
• Schedule and confirm patient appointments.
• Transfer calls and take accurate messages according to office procedures.
• Greet patients and visitors and notify the appropriate team member of their arrival.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Type correspondence and office memos as directed.
• Prepare charts, gather necessary paperwork, and print daily appointment schedules.

Skills

Customer service

Professionalism

Confidentiality

Interpersonal skills

Multitasking

Microsoft Office

Education

High School Diploma

Tools

EMR familiarity

Job description

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities:

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency
• Schedule and confirm patient appointments
• Transfer calls and take accurate messages according to office procedures
• Greet patients and visitors and notify the appropriate team member of their arrival
• Collect and post co-pays and communicate outstanding balances
• Check patients out and follow proper check-out protocols
• Notify the doctor when a patient cancels
• Type correspondence and office memos as directed
• Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities:

• Excellent customer service and communication skills
• Ability to maintain professionalism, confidentiality, and diplomacy
• Strong interpersonal skills with the ability to work with diverse individuals
• Detail-oriented with strong follow-up and multitasking capabilities
• Adaptable and flexible in a fast-paced, ever-changing environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Education and Experience:

• High School Diploma or equivalent required
• Front desk or medical office experience preferred
• Familiarity with electronic medical records (EMR) is a plus

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

Part-time Benefits:

• Vision
• Flexible Spending Accounts
• MetLife Auto/Vehicle & Home Insurance Discounts

Requirements

Position hours:

Monday- 8:30am - 6pm

Tuesday - 1pm - close (close times vary)

Wednesday - 8:30am - 6pm

Thursday - 1pm - close (close times vary)

Friday - 8:30 am - 4pm (close time may vary) -Rotated schedule