Front Counter Technician (Fire District)

San Bernardino County Fire Department; California (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

San Bernardino County Fire Protection District, Office of the Fire Marshal, seeks a Front Counter Technician to issue permits and enforce fire code compliance related to abatement. You will assist customers with applications, schedule inspections, and calculate related fees.

The role requires maintaining records, researching parcel data, and providing accurate information. A background check is required; travel may be needed; disability accommodations are available through the district.

Qualifications

• One year of full-time customer service experience.
• Experience reviewing forms, scheduling inspections, and processing requests.
• Ability to enter and maintain information in systems.
• Researching parcel numbers, ownership, and addresses.
• Prepare correspondence and reports.

Responsibilities

• Issue Fire Prevention, CUPA/PA permits or enforce code compliance related to abatement.
• Receive and schedule requests for inspections and assist customers with applications.
• Calculate plan check fees and regulatory violation fees; verify submittals.
• Maintain accurate computer records on permits and enforcement actions.
• Research data and compile information for reports.

Skills

Customer service

Data entry

Communication

Education

High School Diploma

Job description

The Job

THIS IS A FIRE DISTRICT POSITION ONLY

San Bernardino County Fire Protection District, Office of the Fire Marshal is recruiting for a Front Counter Technician who, under the general direction of the Assistant Fire Marshal, is responsible for issuing Fire Prevention, Certified Unified Program Agency (CUPA) or Participating Agency (PA) permits or Fire Hazard Abatement compliance; receiving and scheduling requests for inspections; and assisting customers with application, permit and technical questions regarding the submittal process and enforcing code compliance related to abatement. Additional duties include calculating plan check fees and or regulatory violation fees; evaluating and verifying all required submittals; maintaining accurate computer records on various permits and or enforcement actions; and researching and compiling data.

Community Safety - The Community Safety Division of The Office of the Fire Marshal is dedicated to fostering a secure environment through education, engineering, and enforcement of fire codes.

Hazmat - The Hazardous Materials Section of the San Bernardino County Fire Protection District is designated by the State Secretary for Environmental Protection as the Certified Unified Program Agency or "CUPA" for the County of San Bernardino in order to focus the management of specific environmental programs at the local government level.

Fire Hazard Abatement - The Fire Hazard Abatement Section of the San Bernardino County Fire Protection District's primary goal is to reduce wildfire risk by establishing defensible space and removing flammable materials from properties.

The resulting eligible list will be used to fill vacancies as they occur throughout the Office of the Fire Marshal (OFM). The current vacancy exists in Fire Hazard Abatement. Indicate your program experience in the Supplemental Questionnaire.

EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary of Benefits and the Memorandum of Understanding (MOU). The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: A successful background check is required prior to assignment.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Work Hours: May occasionally require working overtime, weekends, and/or holidays for special events.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Experience: One (1) year of full-time customer service experience which includes a combination of the following administrative or customer service support functions:

• Explaining program procedures, requirements, notices, deadlines, fees, or related information.
• Reviewing forms, applications; scheduling inspections, appointments; and receiving and processing complaints, permits, or requests for service.
• Entering and maintaining information in automated or case-management systems.
• Researching and verifying information, such as parcel numbers, property ownership, addresses, or related records.
• Preparing correspondence, notices, reports, records, or other administrative documentation/packets.

Desired Qualifications

The ideal candidate will possess experience in processing fire, building, or other construction related permit applications, or fire abatement as well as excellent customer service and organizational skills demonstrated in a fast-paced environment. Possession of related CA State Fire Marshal (Community Safety), International Code Council or CUPA, (HAZMAT) course certificates are also desired.

Selection Process

There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire; do not refer to a resume as it will not be reviewed.

Deadline: by close of the recruitment.

All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information (Download PDF).

For more important details, review the Applicant Information and County Employment Process.