Front Counter Technician (Fire District)

San Bernardino County; California (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

The San Bernardino County Fire Protection District, Office of the Fire Marshal, is seeking a Front Counter Technician to issue permits for fire prevention, CUPA/PA, or abatement and to assist customers with applications and inquiries.

Responsibilities include scheduling inspections, calculating fees, maintaining case records, and researching data to ensure code compliance. The role supports community safety through efficient administrative workflows.

Qualifications

• Experience processing permits or inspections for fire, building, or abatement programs.
• Excellent customer service and strong organizational skills in a fast-paced environment.
• Desirable CA State Fire Marshal/ CUPA/HAZMAT related course certificates.

Responsibilities

• Issue Fire Prevention, CUPA/PA permits, or Fire Hazard Abatement compliance.
• Receive and schedule inspections; assist customers with applications and questions.
• Calculate plan check and enforcement fees; maintain accurate records.
• Research and verify parcel numbers, ownership, addresses, and related data.

Skills

Customer service

Organization

Communication

Education

CA State Fire Marshal Certification (CUPA/HAZMAT relevant)

Tools

Case-management system

Job description

The San Bernardino County Fire Protection District, Office of the Fire Marshal is recruiting for a Front Counter Technician who, under the general direction of the Assistant Fire Marshal, is responsible for issuing Fire Prevention, Certified Unified Program Agency (CUPA) or Participating Agency (PA) permits or Fire Hazard Abatement compliance; receiving and scheduling requests for inspections; and assisting customers with application, permit and technical questions regarding the submittal process and enforcing code compliance related to abatement. Additional duties include calculating plan check fees and or regulatory violation fees; evaluating and verifying all required submittals; maintaining accurate computer records on various permits and or enforcement actions; and researching and compiling data.

Community Safety - The Community Safety Division of The Office of the Fire Marshal is dedicated to fostering a secure environment through education, engineering, and enforcement of fire codes.

Hazmat - The Hazardous Materials Section of the San Bernardino County Fire Protection District is designated by the State Secretary for Environmental Protection as the Certified Unified Program Agency or "CUPA" for the County of San Bernardino in order to focus the management of specific environmental programs at the local government level.

Fire Hazard Abatement - The Fire Hazard Abatement Section of the San Bernardino County Fire Protection District's primary goal is to reduce wildfire risk by establishing defensible space and removing flammable materials from properties.

The resulting eligible list will be used to fill vacancies as they occur throughout the Office of the Fire Marshal (OFM).

The current vacancy exists in Fire Hazard Abatement

Indicate your program experience in the Supplemental Questionnaire.

EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary ofBenefits and the Memorandum of Understanding (MOU). The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: A successful background check is required prior to assignment.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Work Hours: May occasionally require working overtime, weekends, and/or holidays for special events.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Experience:

• Explaining program procedures, requirements, notices, deadlines, fees, or related information.
• Reviewing forms, applications; scheduling inspections, appointments; and receiving and processing complaints, permits, or requests for service.
• Entering and maintaining information in automated or case-management systems.
• Researching and verifying information, such as parcel numbers, property ownership, addresses, or related records.
• Preparing correspondence, notices, reports, records, or other administrative documentation/packets.

The ideal candidate will possess experience in processing fire, building, or other construction related permit applications, or fire abatement as well as excellent customer service and organizational skills demonstrated in a fast-paced environment. Possession of related CA State Fire Marshal (Community Safety), International Code Council or CUPA, (HAZMAT) course certificates are also desired.

There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire; do not refer to a resume as it will not be reviewed.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Information (Download PDF).

For more important details, review the Applicant Information and County Employment Process.