Front Counter Tech Support & Customer Experience Specialist

Harvey Norman

City of Auburn (NY)

On-site

USD 42,000 - 66,000

Full time

7 days ago

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Benefits offered by this job

Staff discounts across Harvey Norman

Hands-on training

Career development in flagship store

Job summary

Harvey Norman Flagship Auburn is seeking a Customer Experience & Tech Support Specialist to be the first point of contact for customers at our front counter. You’ll handle returns, repairs, faulty swap overs, and technical enquiries, ensuring customers feel supported, informed, and confident their issue is being resolved quickly and professionally.

This position suits someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering calm, consistent service —

Qualifications

Strong customer service skills
Clear, confident communication
Organised and detail-oriented
Comfortable with technology products and systems
Retail, customer service, or tech support experience preferred
Can-do attitude and reliability
Willing to work weekends and retail hours

Responsibilities

Serve customers at the front counter of a flagship retail environment
Manage returns, exchanges, and faulty product swapovers in line with policy
Troubleshoot issues and identify the fastest, best solution for each customer
Log and follow up repairs and warranty claims with suppliers
Provide clear, consistent updates to customers on repair progress and outcomes
Handle customer concerns professionally, turning problems into positive experiences
Work closely with sales, service, and supplier teams to resolve issues efficiently