Front Counter Representative Milton Rents

Milton CAT; City of Rochester (NY); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off + 8 holidays

Medical, Dental and Vision insurance

Disability & Life Insurance

Competitive Retirement Plan

Tuition Reimbursement

Employee Referral Program

Job summary

Milton CAT is seeking a Front Counter Representative for Milton Rents in Rochester, NY. You will greet walk-in customers, answer calls, and coordinate sales and rentals with multiple departments to ensure timely, professional service.

We value strong communication, a customer-first attitude, and the ability to manage contracts at the counter. This non-union FT role includes comprehensive benefits and growth opportunities with Milton CAT.

Qualifications

• 2 years of Inside Sales/Customer Service experience in equipment rental or related industry.
• Excellent phone, written and verbal communication skills.
• Friendly and professional customer service mindset and problem solving.

Responsibilities

• Greet and transact with walk-in showroom traffic and manage inquiries.
• Answer incoming calls to initiate sales or route to appropriate departments.
• Coordinate sales and rentals with outside sales, shop, and warehouse teams.
• Retain rental contracts at front counter until equipment is returned.
• Resolve issues to mutual satisfaction and forward referrals to sales.

Skills

Inside sales

Customer service

Communication

Education

High school diploma or GED

Job description

Front Counter Representative Milton Rents

Job Locations: US-NY-Rochester

ID: 2026-6583

Category: Sales

Type: FT Non-Union (FTN)

Milton Rents (a division of Milton CAT) is seeking a reliable individual with good customer service to work on the Front Sales Counter. The primary responsibilities of this position are to handle all inbound sales activity from a variety of sources, and coordinate with the internal departments to ensure that all customer requests are handled in a professional, timely manner.

Milton Rents offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.

Pay Range: $18.00-$25.20 depending on experience.

Benefits

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement - available to FT employees with 1 year+ of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

Responsibilities

• Greet and transact business with all walk-in traffic in the showroom
• Answer all incoming calls to initiate sales process or route to other departments
• Coordinate sales and rentals with outside sales, shop, and warehouse personnel
• Retain all rental contracts at the front counter until the equipment is returned
• Work to resolve any outstanding issues to the mutual satisfaction of the customer and the company
• Forward all referrals and leads to the appropriate Outside Sales Rep
• Generate activity reports as requested by management
• Obtain and update customer information as requested by management

Qualifications

• A high-school diploma or GED is required for this job
• 2 years of successful Inside Sales/Customer Service experience in equipment rental or a related industry
• Working knowledge of operating capabilities of Construction Rental Equipment
• Working knowledge of construction materials and their applications
• Excellent phone, written, and verbal communication skills
• Friendly and professional customer service skills and a desire to help

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.